(Remote) Consultant HR System Optimization HRSS

Employment Type:

Full time

Shift:

Day Shift

Description:

Serve as an advisor & liaison to implement strategy & to support operations projects programs & service delivery outcomes. Responsible for the planning implementation coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams.

* In addition to Workday Help and Journeys configuration this role also plays a vital role as a citizen developer for UiPath and Power Automate.

EssentialFunctions

Our Trinity Health Culture: Knows understands incorporates &demonstratesourTrinity Health Mission ValuesVision Actions & Promisein behaviors practices&decisions.

Consultation Service : Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy operational services & other initiatives.
Proactively consults & engages operationallyondevelopment & implementation of programs & strategies.
Provides business context to ensure consistency with decision support communication business administration & the development & use of business tools.
Operation Expertise :
Provides leadershipdirection& oversightof workstreams.
Responsible for the developmentimplementation& managementof processespolicies& procedures.
Ensures processes policies & procedures are communicated implemented & aligned.
Serves as a technical resourceofbusiness operational services issueresolution& implementationof recommended actions.
Facilitates & develops processes & tools.
Provides escalated support guidance & training to department members (remotely & on-site) to usenew technologies& applications as well as to improve knowledge of existing organizational improvements needed develop systems to implement thosechanges& traintheappropriate staff.
Project Management :
Manages & implements small to medium-scale projects programs & initiatives.
Develops & manages aligned production communications service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time within budget& tospecifications.
Conducts informational training sessions with groups ofvarious sizes& backgrounds.
Data Management & Analysis:
Research & compile information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.
Leverages program & operational data & measurements to define &demonstrateprogress ROI & impacts
Develops & monitors data analysis & reporting systems & communication tools.

Maintains aWorkingKnowledge of applicablefederal state & local laws/regulations Trinity Health Integrity&Compliance Program&Code ofConduct as well as other policiesprocedures& guidelinesin order toensure adherence in a manner that reflects honest ethical & professional behavior& safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Systems Optimization Consultant plays a key role in advancing the technological capabilities of the HR Shared Services Department. This hands-on roleis responsible forsupporting andoptimizingHR technologies through troubleshooting configuration testing and end-user enablement. The Consultant serves as a critical liaison between HR Shared Services Technology & Information Services (TIS) and external implementation partnershelping to translate business needs into actionable technical requirements and solutions.

Systems Support & Configuration:
Deliver hands-on configuration administration and ongoing support for Workday modules including Workday Help and Workday Journeys ensuringoptimalfunctionality and alignment with organizational needs. This includes designing and updating workflows managing content and tailoring user experiences to support employee engagement and self-service.

Investigate troubleshoot and resolve system access and technical issues by partnering closely with Technology and Information Services (TIS) and external Workday support teams or vendors. This involves analyzing root causes documenting resolutions and ensuringtimelycommunication with stakeholders to minimize disruption.

Developmaintain and execute comprehensive testing scenarios tovalidatesystem functionality during new implementations feature releases and routine updates. This includes creating test scripts coordinating user acceptance testing (UAT) tracking defects and ensuring that all changes meet business requirements and compliance standards.

Technology Enablement & Visualization:
Develop clear visualizations and demonstrations to illustrate technical outcomes and support informed decision-making.
Assist in change management efforts related to system rollouts and upgrades by translating complex technology into user-friendly content.

Providesspecialized guidance asrequiredfor integration architecture systemselection strategy electronic health and/or financial records systemsimplementationsand process transformation.

Project & Issue Management:
Support or represent the department on technology-related projects serving as a subject matter expert and operational voice.
Maintain a centralized log of outstanding technical issues and work collaboratively with TIS implementation partners and vendors to track and resolve them.
Support project planning status tracking andtimelyfollow-ups under the direction of the department manager.

Provides critical analysis of data to support assignedprogram project and/or engagement and articulates same to colleagues customers businessownersand all levels of management asrequired.

Researchesbest business practices within the organization toidentifyoperational improvement opportunities for specific business studying business functions gathering information and evaluating output

Technology Strategy & Roadmap Support:
Contribute to the development and refinement of the HR Shared Services technology roadmap.
Monitor trends user needs and system performance to recommend enhancements and future investments.

Stakeholder Engagement & Partnership Management:
Collaborate cross-functionally with internal teams (e.g. process owners HR leadership TIS) and external implementation partners to ensure alignment and delivery of technology solutions.
Participate in design discussions planning sessions and testing cycles with implementation partners and advocate for operational needs and usability.
Serve as a key communication bridge to ensure consistent understanding of goals timelines and technical considerations across all approval andMonitoring
Participate in design discussions planning sessions and testing cycles with implementation partners and advocate for operational needs and usability.
Serve as a key communication bridge to ensure consistent understanding of goals timelines and technical considerations across all parties.

Minimum Qualifications

• Bachelors degree inInformation TechnologyHRIS SystemsHuman Resources Project Management or a related fieldORequivalent combination of education and experience.

• 5-7years of experiencesupporting HR systems or enterprise technology in a shared services or complex organizational environment.

• Experience owning end-to-end designprocessanticipatinginterdependencies & coordinating & meeting deliverable timelines.

• Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes.

• Experience with system configuration testing and troubleshootingpreferably in platforms such as Workday (e.g. Workday Help Journeys) or similar.

• Experienceparticipatingin or supporting technology projects including issue tracking and stakeholder coordination.

AdditionalQualifications(nice to have)

• Workday Certification

Physical & Mental Requirements & WorkingConditions (General Summary) Note frequencies need to be selected

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight touch sound& /or smell. Occasional

• Exposure to fumes odorsdusts mists & gases biohazards / hazards (mechanical electrical burns chemicals radiation sharp objects etc.). Occasional

• Exposure to or subject to noise infectious waste diseases & conditions. Occasional

• Exposure to interruptions shiftingpriorities& stressfulsituations. Frequent

• Ability to follow tasksthrough tocompletion understand & relate to complex ideas / concepts remember multiple tasks & regimens overlong periodsof time & work on concurrent tasks / projects. Frequent

• Ability to read small print hear sounds & voice / speech patterns give / receive instructions & other verbal communications (in-person& /or over the phone / computer / device / equipment assigned) with some background noise. Frequent

• Perform manual dexterity activities& / or grasping / handling. Frequent

• Ability to climb kneelcrouch & /oroperatefoot controls. Occasional

• Use a computer / other technology. Frequent

• Sitwith the ability to vary / adjust physical position or activity. Frequent

• Maintain a safe working environment & use available personal protective equipment (PPE). Continuous

• Comply withapplicableCode of Conduct policies procedures & guidelines. Continuous

• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent

• Lift a maximum of 30 pounds unassisted. Occasional

• Use upper & lower extremities engage in bending / stooping /reaching& pushing / pulling. Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Encounter worksites (e.g. patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous

• Perform work that involves physical efforts (e.g. transporting moving positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent

• Lift a maximum of 30 pounds unassisted. Occasional

• Experience oflong periodsof walking / standing / stooping / bending / pulling & / or pushing. Occasional

• Encounter a clinical / patient facing / hands on interactive work environment. Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Work outdoors with variable external environmental conditions. Occasional

Average Workday Activity: Occasional - O (1% - 33%) Frequent - F (34% - 66%) Continuous - C (67% - 100%)

Hourly pay ranges: $42.26 - $63.39

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.

Required Experience:

Contract