Front Desk Representative - South Tampa - Urgent Care

Job Category Clinic Services Requisition Number

FRONT002872

Employment Type Full-Time, On-site Locations South Tampa Urgent Care | FOI 909 N. Dale Mabry Hwy South Tampa, FL 33609, USA Schedule Monday - Friday, approximately 7:00 AM - 4:30 PM Occasional Nights and Saturdays as needed. Description Urgent Care - Day Shift In this role you will : Be responsible for ensuring all aspects of the check‑in and check‑out process are handled in an organized and efficient manner including collecting co‑pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service. Key Responsibilities Ensuring the office zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign‑in sheets are placed in clipboards on the front desk counter. Greeting patients upon arrival with a smile, introducing yourself, and welcoming new patients to our practice. Informing patients of any delays in clinic wait times. Providing patients with the intake tablet and instructions on how to use the tablet. Assisting patients having difficulty using the tablet. Ensuring patients have completed all required intake information. Obtaining and ensuring patients’ photo identification and insurance card(s) match the information in the patients Athena account. Scanning new insurance cards and emailing the Benefit Department with any changes. Verifying a valid authorization is present in the patients account in Athena. Ensuring patients’ insurance benefits have been verified within the past 90 days. Collecting all co‑pays, deductibles, co‑insurance, and outstanding patient balances. Informing patients of credit card on file process and obtaining signed agreements. Beginning the check‑in process in Athena. Printing any financial agreements or advanced beneficiary notices and obtaining patients’ signature. Uploading any outside patients imaging CDs into Medview PACs system. Preparing all paperwork for the next day’s clinic. Scheduling patients’ follow‑up appointments. Completing end‑of‑day batches. Processing any required disability form payments. Scanning daily batches in Z drive and forwarding any documents for scanning to Patient Records. Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to resolve them quickly. Assuring compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute. All other duties as assigned. About You High School Diploma 2 years experience in a medical environment Excellent customer service and communication skills. Must be organized and able to multitask. Must be able to work a flexible schedule, with hours varying based on business needs. Preferred Qualifications 2 years experience in Ortho. Spanish bi‑lingual a plus. Drug‑Free Workplace Orthopaedic Solutions Management is a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy. Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Florida-Orthopaedic-Institute