Quality Manager

About Momentive Technologies Momentive Technologies applies advanced materials science to design and manufacture ultra-high-performance quartz materials, quartz crucibles, and ceramic products that are vital to a variety of high-growth end markets, including the silicon and compound semiconductor industries, electronics, and aerospace components. These solutions enable the production of logic and memory chips, power control devices and multiple systems for electric vehicles, integrated circuits, power control devices, data servers, and aerospace applications. Recognized for the purity, performance, consistency and stability of its products, Momentive Technologies has been delivering innovative solutions for over 130 years and continues to impact emerging trends like electrification, digitalization, renewable energy and artificial intelligence. The Company, headquartered in Strongsville, Ohio, has operations across the globe and serves customers in more than 30 countries. For more information, visit Quality Manager Position is responsible for the development, maintenance, improvement, and deployment of Quality Management Systems. The role promotes improvement initiatives and needs to frequently interface with other Momentive functional roles. The role is also responsible for maintaining and ensuring compliance with quality certification on the specific business unit requirements (examples: ISO 9001:2008/2015 and AS9100. Responsibilities Quality Assurance: Coordinate and oversee customer response program related to product quality, specifications and related services. Drive Product Quality through manufacturing capability improvement programs and ensure quality meets our customer needs Maintain and promote Quality Assurance procedures for approval of raw materials, including inspection, testing, and vendor approval Maintain an effective corrective action process for quality systems findings, vendor non-conformances, and other internally recognized issues. Plan, direct and perform internal quality audits to ensure the effectiveness of the QMS. Create, update and review Process Interaction Maps, Control Plans and FMEAs for internal processes and supplier activities Ensure that a thorough quality planning process is followed for new product and new material introductions. Serve as the subject matter expert and resource person regarding the published Quality Standards and Systems Procedures Sustain and promote the 5S environment in the quality laboratory and across the plant site. Leverage data and trend analysis to partner with the plant leadership team in identifying proactive quality improvements. Responsibilities to maintaining AS9100and ISO 9001 certifications Conduct supplier audits to ensure effectiveness of their QMS and verify corrective actions from Supplier Corrective Action Reports Leadership: Set tactical and strategic direction for the Quality Department Actively participate in the Site Leadership Team, providing unbiased feedback and direction for the site Evaluate departmental and site Key Performance Indicators (metrics) for performance measurement and continuous improvement Partner with operating associates and other functional groups to identify opportunities and develop and implement standard operating procedures improving team function Identify and lead site continuous improvement and culture shaping programs. Test Methods & Equipment - Ensure continuous improvement of analytical methods and the removal of obsolete methods and specifications Manage personnel for instrument calibration and maintenance records for all test equipment and train operating technicians in the use of testing equipment Ensure complete and accurate recording and reporting of all QA/QC related information, including test methods, instrument calibrations, customer charting, raw materials and finished goods Customer and Vendor Interaction - Coordinate, investigate, and respond to customer issues through thorough RCCA determination and follow-up Maintain an effective corrective action process for quality systems issues, vendor non-conformances, and other internally recognized issues Ensure that a thorough quality planning process is in place for new products and new material introductions. Provide customers and sales personnel with periodic SQC reports as required Interface with customers with regards to specifications and quality surveys. Promote risk-based analysis of processes and lead activities to reduce identified risks Collaborate with EHS on the Management of Change process to ensure effective implementation. Responsibilities Quality Assurance: Coordinate and oversee customer response program related to product quality, specifications and related services. Drive Product Quality through manufacturing capability improvement programs and ensure quality meets our customer needs. Maintain and promote Quality Assurance procedures for approval of raw materials, including inspection, testing, and vendor approval. Maintain an effective corrective action process for quality systems findings, vendor non-conformances, and other internally recognized issues. Plan, direct and perform internal quality audits to ensure the effectiveness of the QMS. Create, update and review Process Interaction Maps, Control Plans and FMEAs for internal processes and supplier activities. Ensure that a thorough quality planning process is followed for new product and new material introductions. Serve as the subject matter expert and resource person regarding the published Quality Standards and Systems Procedures. Sustain and promote the 5S environment in the quality laboratory and across the plant site. Leverage data and trend analysis to partner with the plant leadership team in identifying proactive quality improvements. AS9100and ISO 9001 certifications: Conduct supplier audits to ensure effectiveness of their QMS and verify corrective actions from Supplier Corrective Action Reports. Leadership: Set tactical and strategic direction for the Quality Department. Actively participate in the Site Leadership Team, providing unbiased feedback and direction for the site. Evaluate departmental and site Key Performance Indicators (metrics) for performance measurement and continuous improvement. Partner with operating associates and other functional groups to identify opportunities and develop and implement standard operating procedures improving team function. Identify and lead site continuous improvement and culture shaping programs. Test Methods & Equipment - Ensure continuous improvement of analytical methods and the removal of obsolete methods and specifications. Manage personnel for instrument calibration and maintenance records for all test equipment and train operating technicians in the use of testing equipment. Ensure complete and accurate recording and reporting of all QA/QC related information, including test methods, instrument calibrations, customer charting, raw materials and finished goods. Customer and Vendor Interaction - Coordinate, investigate, and respond to customer issues through thorough RCCA determination and follow-up. Maintain an effective corrective action process for quality systems issues, vendor non-conformances, and other internally recognized issues. Ensure that a thorough quality planning process is in place for new products and new material introductions. Provide customers and sales personnel with periodic SQC reports as required. Interface with customers with regards to specifications and quality surveys. Promote risk-based analysis of processes and lead activities to reduce identified risks. Collaborate with EHS on the Management of Change process to ensure effective implementation. Basic Qualifications Bachelor of Science degree in Engineering Quality Management role Working knowledge of SAP QM desirable Ability to lead RCCA investigations Ability to effectively communicate with all levels of plant and management personnel Ability to lead and influence project teams Must have good communication skills Preferred Qualifications Advanced degree in related field or MBA Solid working knowledge of industrial statistics 10 years’ experience in a Quality Management role Advanced knowledge of SAP functionality Experience in chemical industries desired Six Sigma Green Belt or Black Belt certification desired Key Relationships Operations Managers Site Quality team members Product Managers Marketing Sales and Procurement Travel Requirements Up to 10% Working Conditions Full-time Onsite, manufacturing plant Office-based Ability to stand or walk for extended periods during audits, inspections or site visits Ability to lift and carry items up to 25 lbs Compensation Our Quality Manager will earn a variable compensation including base salary and bonus. Base salary range takes into consideration experience, education, and training. Not to mention all the amazing benefits available for employee selection as well. Benefits Joining the Momentive team includes: Medical/Prescription Drug Coverage Dental Coverage Vision Coverage 401(k) plan with Company Match Basic and Voluntary Life/AD&D Insurance Short and Long Term Disability Insurance Employee Assistance Program Wellness Program Tuition Reimbursement Employee Referral Program Momentive Technologies is not just shaping materials; we're shaping the future. As a leader in the fused quartz, ceramics, and crucibles industry, we pride ourselves on innovation, precision, and excellence. When you join us, you'll be part of a dynamic team that's driving advancements in technology, research, and applications across various sectors. EEO Statement We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. Accessibility Guidelines We are committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the website is not accessible to you due to a disability, please contact us via phone at View phone number on click.appcast.io. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact us and we will be happy to assist you with the application process. Momentive Technologies delivers purity that inspires progress. Leveraging a nearly 75-year legacy of innovation, the company’s ultra-high-purity quartz products help enable high-quality processing and production for a wide range of applications in the semiconductor, photovoltaic, lighting, water purification, pharmaceutical, consumer electronics and telecommunications industries. The company is the world leader in fused quartz and ceramic solutions and has an unrivaled ability to supply custom material solutions at scale to the highest standards of quality. By engineering custom materials with uncommon purity and unwavering precision, Momentive Technologies gives customers the freedom to think big and develop transformative products that benefit mankind on the grandest of scales. Together, Momentive Technologies and its customers are reshaping the world. #J-18808-Ljbffr Momentive Technologies