Customer Success Manager

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Role

As a Customer Success Manager, you’ll be the go-to growth partner for a portfolio of our small business customers. You’ll help them unlock the full value of Podium from first login to full-blown evangelist. This isn’t just about support, it's about strategy, impact, and driving change at scale. Your mission:

• Drive adoption
• Maximise retention and expansion
• Show your customers what’s possible when Podium becomes part of their everyday

You’ll blend tech-touch strategy with sharp business acumen to guide a large, dynamic customer base toward meaningful results. If you love fast-paced environments, thinking creatively, and making customers wildly successful, this one’s for you.

What You’ll Do

• Drive customer outcomes by helping businesses set goals and track performance using Podium
• Offer strategic recommendations that solve real-world problems and drive product adoption
• Manage a high-volume customer portfolio using playbooks, automation, and scalable outreach
• Troubleshoot issues, provide proactive support, and prevent churn through early intervention
• Champion customer feedback internally to help improve product and experience

What You Bring

• Experience in account management, customer success, or consultative sales
• Strong communication skills and a customer-first mindset
• Proven ability to influence customers and drive better decisions
• Experience in SaaS, services, or tech-enabled businesses is a plus
• Industry experience with SMBs in automotive, healthcare, home services, or retail is advantageous

You’re Someone Who...

• Thinks like an owner and is committed to delivering outcomes
• Is highly organised and thrives in a fast-paced, high-volume environment
• Builds trust quickly and positions themselves as a valuable business partner
• Brings a positive, solutions-focused mindset to every interaction
• Loves learning, adapting, and improving every day
• All the high-performance tech you need to succeed
• Catered team lunches and stocked snacks
• Learning and development support
• Great team swag and branded gear
• A high-growth, high-impact environment with a mission that matters

Perks & Benefits

• Real growth and career development opportunities, we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
• A generous $600 monthly ‘Benefits & Wellbeing’ allowance, spent how you please
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.

A high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner.

Podium is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves