Desktop Support Specialist

IT Support Technician II (Manufacturing) Overview We are seeking an experienced *IT Support Technician II* to provide advanced desktop and endpoint support within a manufacturing environment. This role requires a highly technical professional capable of resolving complex issues, coordinating across multiple IT teams, and supporting critical production and business operations. Candidates must have prior experience supporting manufacturing environments and Zebra scanning and printing technologies. Required Qualifications 4-6 years of desktop support experience in an enterprise environment. Mandatory manufacturing IT support experience. Strong experience supporting Windows 11 and Microsoft 365 environments. Hands-on experience configuring, deploying, and troubleshooting Zebra scanners and Zebra printers. Experience supporting hardware, software, networking, and endpoint technologies. Strong customer service, communication, and documentation skills. Ability to manage multiple priorities and work independently in a fast-paced environment. Responsibilities Provide advanced desktop support for Windows 11, Microsoft 365, and enterprise applications. Diagnose and resolve complex hardware, software, operating system, connectivity, and peripheral issues. Support manufacturing operations through timely troubleshooting of production and end-user technology issues. Configure, deploy, troubleshoot, and maintain Zebra scanners, mobile devices, and label printers supporting inventory, warehouse, and manufacturing operations. Monitor and manage assigned ticket queues, ensuring timely resolution of incidents and service requests. Act as an escalation point for complex technical issues and coordinate with infrastructure, networking, security, and application teams as needed. Maintain a high level of customer satisfaction through effective communication and issue ownership. Create and update technical documentation, support procedures, and knowledge base articles. Identify recurring technical issues and recommend process improvements and long-term solutions. Support desktop deployments, upgrades, hardware refreshes, and endpoint lifecycle management. Maintain accurate ticket documentation and update support systems in a timely manner. Develop productive working relationships with business users, IT peers, and leadership teams. Adhere to established IT support processes, standards, and corporate policies. Achieve established ticket volume, response, and resolution objectives. Preferred Skills Experience supporting warehouse, distribution, or manufacturing floor technologies. Familiarity with Active Directory, Azure AD/Entra ID, SCCM, Intune, or other endpoint management tools. Knowledge of network troubleshooting, printers, scanners, mobile devices, and peripheral hardware. Experience contributing to process improvement initiatives and technical documentation development. Technical Environment Windows 11 Microsoft 365 Zebra Printers Zebra Scanners Active Directory Azure AD / Entra ID SCCM Intune Endpoint Hardware Network Connectivity Support Enterprise Ticketing Systems Experience Required: 4-6 Years Industry Required: Manufacturing Technology Support (Required) Zebra Scanner & Printer Support: Required This is on-site with a requirement to go between two locations. Job Type & Location This is a Contract position based out of Brookhaven, GA. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brookhaven,GA. Application Deadline This position is anticipated to close on Sep 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr