Client Manager - Property & Casualty Insurance

The Plexus Groupe is looking for candidates who dream big. We have an opening for a Client Manager - Property & Casualty at our headquarters office in Deer Park, IL. However, we will also consider candidates that could be based out of our Chicago, IL office. Do you enjoy strategizing with clients on best‑in‑class solutions? Do you want to be part of a company growing faster than ever? If so, then you will want to keep reading! Summary The role of Property & Casualty Client Manager (CM) serves as the primary business contact for the client and is responsible for client satisfaction. The CM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the CM is expected to build relationships with clients to encourage new and repeat business opportunities. Job Responsibilities Responsible for client communications, conflict resolution, and compliance on client deliverables. Ensure that client issues are efficiently handled. Provide regular two-way communication between the client and the Client Service Team to exhibit strong team representation and manage client expectations appropriately. Ensure that all processes and procedures are completed within the structure of Plexus’ operating model and meet all expected compliance and professional standards. Assist with submissions and proposals, while providing recommendations for standardizing the submission and proposal formats. Assist clients with claims reporting instructions and undertake initial efforts to involve other available resources (i.e., Claims and Legal Team) to resolve outstanding claim situations. Ensure that the Plexus service platform is delivered within the committed timelines. This includes quotations, proposals, endorsements, stewardship reports (where applicable), audit processing and any other service items that are time and date sensitive. Collaborate on establishing strategies to expand the relationship by offering new products and programs to clients which are a fit with their business operations. Perform regular tasks including gathering underwriting and exposure information, complete loss summaries and analyze loss runs, perform policy reviews as necessary, market risks to underwriters and negotiate terms, review quotations of insurance for accuracy, and prepare invoices and follow-up for collections of premiums. Be able to undertake a certain amount of client-related travel with the Team Lead, Client Executive and/or Producer to secure and enhance relationships with prospects and clients. Carry a sense of urgency in supporting the team during the pursuit of expanding an existing relationship and new business opportunities. Assist with providing direction and oversight of any Client Administrators or Coordinators who are part of your team. Be prepared to delegate responsibilities that fall outside of the CM role and provide mentorship. Enthusiastically engage in furthering insurance knowledge through insurance related coursework, classes, seminars and conferences. Required Experience BA/BS degree or equivalent experience. 5-7 years of experience in insurance field. Ability to communicate to explain complex issues, receive and interpret complex information, and respond appropriately. Ability to work independently as well as in teams. Ability to travel up to 25% for presentations to client, prospect and carrier meetings. Working knowledge of property and casualty insurance products and usage, insurance markets, reference to changes in personnel at markets, and alterations occur on policy forms/coverages. Proficient in Microsoft Office Programs, loss forecasting software, agency management systems. Must possess a current and valid State Property & Casualty license. Compensation and Benefits The approximate annual salary range for this position is $70,000 - $90,000. Please note the range provided is a good faith estimate at the time of the posting. Actual compensation within that range is based on a wide variety of factors unique to each candidate, including but not limited to, individual qualifications, depth of experience, knowledge, skills, applicable certifications, and physical work location(s). The Plexus Groupe offers a comprehensive benefits package and perks for regular, full-time positions. The Plexus Groupe is an equal opportunity employer. #J-18808-Ljbffr