Senior Customer Success Manager

Build it. Shape it. Scale it. IQM is redefining how modern advertisers navigate complex, highly regulated media environments. Our AI‑driven media buying platform is built to deliver smarter decision making, greater transparency, and real performance at scale where precision matters most! We’re building a team of curious and driven problem solvers who want to make an impact and help define what’s next in advertising. Job Opportunity IQM is seeking a Senior Customer Success Manager (CSM) to support and expand our general market / enterprise client relationships. This role is responsible for driving strategic account growth, retention, and long-term customer value across IQM’s DSP platform. As a senior member of the Customer Success team, you will act as a trusted advisor to enterprise clients, partnering closely with senior stakeholders across brands and agencies. You will play a critical role in shaping client strategy, influencing revenue outcomes, and ensuring successful adoption of IQM’s platform across complex organizations. This role requires deep expertise in AdTech and programmatic advertising, strong client leadership skills, and the ability to operate cross‑functionally in a fast‑paced environment. This role is hybrid, meaning team members are expected to work one to two days per week in person at one of the office locations in either NY/DC. At this time, IQM does not sponsor new applicants for employment authorization for this position. What You’ll Do Client Management and Success: Serve as the strategic lead and primary point of contact for assigned enterprise clients, managing relationships across both self‑serve and managed‑service accounts. Build and maintain relationships with senior stakeholders and decision‑makers, positioning IQM as a long‑term strategic partner. Strategic Guidance: Lead end‑to‑end client lifecycle, including onboarding, enablement, adoption, retention, and expansion. Partner with clients to develop data‑driven media strategies, translating business goals into actionable platform execution across inventory types, targeting, and optimization approaches. Retention and Growth: Monitor account health and proactively identify risks, performance gaps, and growth opportunities. Drive account growth and expansion opportunities, including renewals, upsells, and increased platform adoption. Training and Enablement: Act as a subject matter expert on IQM’s platform, providing advanced training, insights, and best practices to clients. Mentor junior team members and contribute to scaling Customer Success processes and best practices. Cross‑Functional Collaboration: Collaborate cross‑functionally with Sales, AdOps, Product, and Engineering to resolve complex issues and improve client outcomes. Provide client feedback and market insights to internal teams to influence product development and go‑to‑market strategy. Who You Are 5–8+ years of experience in Customer Success, Account Management, or Ad Operations within AdTech or programmatic advertising. Strong expertise in DSP platforms, programmatic media, and the broader AdTech ecosystem. Proven experience managing and growing enterprise‑level clients in a SaaS or AdTech environment. Demonstrated ability to own and expand strategic accounts, including renewals and revenue growth. Excellent communication, presentation, and executive‑level relationship management skills. Strong analytical skills with the ability to translate campaign data into strategic insights and recommendations. We’re Excited If You Have Experience mentoring or leading initiatives within a Customer Success or Account Management team. Ability to manage multiple complex accounts and stakeholders in a fast‑paced environment. Experience working with both self‑serve and managed‑service clients. Working at IQM 100% Employer‑Paid Healthcare: IQM covers 100% of employee healthcare premiums. Health and Wellness: Multiple medical plan options, plus dental and vision coverage. Future Proof Your Finances: 401(k) program comes with a 3% company match. Total Well‑Being: Resources to support every aspect of your journey, so you can feel great and do your best work. #J-18808-Ljbffr