Manager Client Accounts - CT

Summary The Manager, Client Accounts, will oversee billing support for senior management, lawyers, and clients, ensuring best practices and alignment with the firm’s strategic goals. Location Positions open in Chicago, Austin, Dallas, Houston, and Minneapolis. Hybrid work schedule available. Responsibilities Connect with stakeholders to understand business needs and develop and implement best practices for the Billing management function. Continually drive results through innovation and thought leadership. Lead a team of Billing specialists, ensuring overall alignment with the firm’s billing practices, policies, and procedures. Provide daily supervision, support, and guidance to direct reports. Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients. Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee. Provide training to ensure billing processes and policies are applied consistently across the department. Onboard new team members. Provide training and guidance on billing processes and procedures. Secure other training as needed to ensure success. Interact with clients, attorneys, and business professionals and act as a point of escalation. Research and resolve billing issues, including account analysis, and assist attorneys and billing team with processing and collecting invoices in a timely manner. Escalate unresolved billing issues to senior management for timely resolution as needed. Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously. Analyze need for additional metrics to continuously drive exceptional client service levels. Create and maintain complex monthly reporting. Review data for accuracy prior to submitting. Determine if additional reporting is needed to drive exceptional client support. Participate and support project management initiatives. Lead and manage projects, including project planning, development, and execution. Meet regularly with assigned team members. Prepare agendas and capture/tracks important discussion items. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Perform other duties as assigned. Desired Skills Strong communication and interpersonal skills for interacting with business professionals and timekeepers. Team-oriented and able to work effectively and collaboratively in a fast-paced environment, which may require long hours to meet workload needs. Strong attention to detail. Ability to troubleshoot and resolve complex problems. Proven analytical skills. Ability to work independently and take direction well. Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team. Sound judgment and decision‑making skills. Minimum Education High School Diploma or GED. Preferred Education Bachelor’s Degree in Finance, Accounting or a similar field. Minimum Years of Experience 7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred. Strong computer skills, including advanced proficiency in Excel and accounting systems such as Elite and/or Aderant. Aderant experience is strongly preferred. Advanced experience with e‑Billing applications is required. Essential Job Expectations Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence efficiently and responsively. Provide timely, accurate, and quality work product and meet deadlines. Foster positive work relationships. Comply with all firm policies and practices. Engage in physical and sedentary activity as required, including work at a computer, virtual conference calls, meetings, etc. Work under pressure and manage competing demands in a fast‑paced environment. Perform all other duties, tasks, or projects as assigned. Equal Opportunity Employment DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation Competitive salary in the range of $118,523 – $164,525 per year, depending on geographic location. Comprehensive benefits package includes medical, dental, and vision insurance, as well as a 401(k). #J-18808-Ljbffr DLA Piper