Helpdesk Analyst
Real Soft Inc
Job Description
Job Description
Position Title: Help Desk Analyst
Location: Philadelphia, PA, 19122 (On-Site)
Contract: 6+ Months (likely to be extended)
Pay Rate: $30/hr on W2
Minimum skills and experience:
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink’s eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process
Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540
Company Description
Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.\r\nAddress:\r\n125 Village Blvd\r\nForrestal Village, Suite 200\r\nPrinceton, NJ 08540
Vacancy posted 2 days ago
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