Sales Support Representative - Commercial (Mount Airy, MD)

This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, HPS Specialties - A Ferguson Company is hiring Sales Support Representatives who are ready to help customers, solve problems, have great attention to detail, mechanical aptitude, people skills, the ability to work in a fast-paced environment, and learn the business from the ground up.

This is a full-time on-site position at our Mount Airy, MD location:

1302 Rising Ridge Road, Unit 8

Schedule:

M-F 7:30am - 4:30pm

Responsibilities

• Develop a general working knowledge of HPS Specialties and the products, services and solutions that we represent.
• Learn to select and price the best product solution for each application based on the customers' request, specific application and bid documents (narratives, plans, and specifications).
• Develop material quotes from mechanical drawings and specifications.
• Work closely with customers and manufacturers to coordinate all aspects of material release and delivery.
• Learn and apply internal processes and programs to maximize customer satisfaction and increase overall productivity.
• Work together with Sales associates to support customer needs by determining the best products and solutions. This includes reviewing job drawings, specifications, and material selections to provide quotations or technical submittal documents for review and approval prior to release of material.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Industrial PVF and/or commercial HVAC/plumbing industry experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service-oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Strong written and verbal communication skills.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer  F/M/Disability/Vet/Sexual Orientation/Gender Identity.