Radiology Scheduling Coordinator

The Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.


We are looking for a Radiology Scheduling Coordinator to perform outpatient scheduling, registration, and some insurance verifications for the Radiology Department. You'll work closely with our clinic teams to ensure our patients are seen as quickly as possible for their imaging and that they are scheduled accurately and informed of all required information necessary on day of their exam.


ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct comprehensive patient interviews to obtain accurate patient demographics and verify applicable information in the electronic medical record, via online software
• Assign coordinator of benefits in electronic medical software
• Screen for any implants that may prevent patients from safely getting an MRI
• Verify appointment availability for each request using the current scheduling system
• Maintain the Radiology Wait List, which includes monitoring the schedule for openings and moving patients as they occur
• Verify eligibility and benefits; assist with authorizations/precertifications, and referrals when applicable
• Scan necessary documentation into patient's electronic medical record
• Maintain and protect the patient's confidentiality in accordance with Health Insurance Portability and Accountability (HIPAA) regulations
• Respond to and appropriately document all emails, voicemails and EMR inbox messages and requests in a timely and professional manner
• Make outgoing calls and receive incoming calls in a professional and pleasant tone of voice

• High School Diploma or equivalent
• Strong customer service experience/focus

• One (1) year of experience in a healthcare related field
• Bilingual in Spanish, or other language, is a plus

• Proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software
• Strong communication skills, both oral and written, with the ability to speak clearly and persuasively in positive and negative situations while listening and responding appropriately to questions
• Organizational skills with attention to detail
• Good time management with the ability to manage workflow and prioritize demands
• Excellent interpersonal skills with the ability to manage difficult or emotional patient situations; respond promptly to patient needs
• Can respond to and resolve routine questions an issues
• Can provide excellent customer service with a high level of confidentiality and discretion