Customer Service Manager

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary
Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities:

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer's needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 4 - 6 Years
Previous customer service, retail and/or cash and carry, sales or warehouse experience.
Team lead or supervisory experience.

Preferred Qualifications

Preferred Education: Bachelors

Preferred Experience: 6 - 10 Years
Previous customer service, retail and/or cash and carry, sales or warehouse experience within the foodservice industry .
Supervisory experience.

Preferred Professional Certification(s): Customer Relationship Management (CRM), Customer Service Manager (CSMC), and / or Customer Service Management (CSM) certificate.

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.