Banquet Manager

Banquet Manager The Banquet Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Banquet Manager is responsible for assisting in directing and motivating the banquet staff, ensuring high quality service for all banquet and catering functions by following established safety and brand standards. The role's primary responsibility is to drive results through their entire department, promoting and implementing property-wide strategies that increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet and exceed productivity goals. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results, and is a guest-focused, achievement‑oriented leader. Responsibilities Provide direction and manage all aspects of the banquet service department, ensuring top efficiency and high guest satisfaction. Arrange all food and beverage details for all functions, including linens, table set‑ups and decorations. Coordinate and supervise the preparation, presentation, buffet set‑ups, layouts and service of food and beverage products of assigned functions to ensure highest quality at all times. Visually inspect rooms set‑ups and equipment to ensure adherence to quality standards. Interview, hire, train, and promote banquet staff; provide consistent feedback and recommend disciplinary action when appropriate. Develop and maintain lasting relationships with in‑house groups to ensure excellent service and retention of business. Process payroll after each function or event, accurately calculating hours worked and gratuity distribution. Coordinate proper execution of food preparation and set‑up by informing kitchen staff when to start plating dishes. Discuss with the Catering and Convention Services Manager all details of events and functions and plans for flawless execution. Review guest satisfaction survey results with employees. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow‑up is completed. Maintain high standards of personal appearance and grooming. Perform any other job‑related duties as assigned. Strategy and Planning Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. Investigate new and improved cleaning instruments and methods. Conduct inventories of linen, supplies and equipment as needed. Financial Management Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within the banquet department. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Enter billing information into POS and generate a final guest check in a timely manner. Control liquor costs and manage the banquet beverage inventory. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing Your Team Attract, retain, and motivate your team to uphold company standards and practices. Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws. Conduct pre‑shift meetings with staff and review all information pertinent to the day’s business. Conduct regular department meetings with the banquet team. Leading with Passion Ensure and provide exceptional customer service. Utilize and collaborate with resources across different departments and corporate office. Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well‑being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards. Qualifications High school graduate required; college degree preferred. Minimum of 2 years' experience in the event management, food and beverage, or related professional area. Experience in a hotel and/or hospitality field required. Understanding of and previous experience in a union environment highly preferred. Comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Ability to operate various food and beverage equipment present at a function. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem‑solving skills. Strong supervisory and leadership skills. Additional Job Information Pay Range Pay range is $55,000 – $65,000 and is eligible for bonus. Benefits Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Day Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company‑Paid Life Insurance Company‑Paid Short‑Term and Long‑Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr