Service Desk Technician I

IT Service Desk Technician I

The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas.

What You'll Do

• Provide first-level technical support by phone, ticketing system, and remote tools
• Troubleshoot common Windows, email, hardware, and application issues
• Monitor the help desk queue and resolve tickets based on priority and order received
• Escalate issues that fall outside documented procedures or access levels
• Set up and deploy workstations, peripherals, and standard software
• Create, modify, and disable user accounts in Active Directory
• Assist with employee onboarding and offboarding IT tasks
• Document issues, resolutions, and internal procedures in the ticketing system

What We're Looking For

• Follows documented processes and asks for help when needed
• Communicates clearly and professionally with internal customers
• Takes ownership of assigned tasks and follows through
• Works well as part of a support team
• Pays attention to detail when documenting work and configuring systems
• Provides consistent, reliable customer service

What You'll Bring

• Basic experience supporting Windows desktop environments
• Familiarity with Active Directory user and computer management
• Experience using a help desk ticketing system
• Ability to troubleshoot common PC hardware and software issues
• CompTIA A+ certification required
• Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus
• Valid driver's license and reliable transportation for on-site work
• 0–2 years of experience in an IT support or help desk role

Why Switch?

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it's a mission. If you're ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let's Build the Future Together.