Senior Animal Services Representative-26570506

Senior Animal Services Representative

The County of San Diego invites your interest in an excellent career opportunity! Interviews are anticipated to occur the week of August 31, 2026. Job offers to selected candidates will be made shortly after!

Selected candidates will be hired at step 1, $55,806.40 of the salary range. County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5.

Future Salary Increases June 25, 2027 3.30% increase to base pay (3.00% Across-the-Board +.30% Market Increase)

There is an available opportunity for a Senior Animal Services Representative located in Carlsbad. It's an on-site position, no hybrid or telecommuting.

Work schedule will consist of two consecutive days off, one of which is a weekend day (work Saturday or Sunday). The work hours are 9:00 am to 6:00 pm.

Eligible candidates are encouraged to apply as this list may also be used for future vacancies.

A Senior Animal Services Representative performs specialized clerical and customer service duties at an animal shelter and assists the public in obtaining information regarding animal control laws, regulations, licensing, rabies control, animal adoptions, and other shelter services provided by the Department of Animal Services. The Department of Animal Services (DAS) is an animal services organization known for its transparency and effectively promoting the humane and responsible care of companion animals, reducing the euthanasia of sheltered animals, and responding to the needs of the community. DAS serves the unincorporated area of San Diego County at its shelters in Carlsbad and Bonita. Upcoming: A new state-of-the-art animal shelter in Santee serving the East and South Counties. It will provide a safe environment for animals and the public. Landscape enhancements will be made along the Riverview Parkway front, including a secured and open courtyard, an outdoor livestock area, activity yards, a secured staff parking lot, and a public parking lot.

Hiring Process and Timeline:

• Job Offer and Background Process begins: Shortly after the interviews. Note: Current County employees may be excluded from additional background screening.
• Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
• Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date.

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Minimum Qualifications: 1) Two (2) years of full-time experience as an Animal Services Representative with the County of San Diego; OR, 2) Three (3) years of full-time experience working in a high volume customer service environment equivalent to an Office Assistant with the County of San Diego's Department of Animal Services, one (1) year of which must have been performing at a lead level of responsibility. The complete description of the duties and responsibilities can be found by visiting the Senior Animal Services Representative job classification page.

Blind Applicant Screening: The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate's personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application. Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.

Working Condition: Subject to evening and weekend work. On a daily basis, Senior Animal Services Representatives deal with a high volume of individuals, including irate/emotional customers or individuals who have been convicted or are charged with criminal offenses. Peripheral contact and knowledge of sick, injured and deceased animals, as well as the euthanasia of animals. Condition of Employment: As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.

Evaluation: The names of qualified applicants will be placed on a six (6) month employment list based upon scores received during the evaluation of information contained in their employment application and supplemental questionnaire. Accommodation: Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.

Veteran's Preference Policy: The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego. Please read the Veteran's Preference Policy for additional information.

Military Skills Translator: Do you need assistance translating your military experience into civilian experience? This tool can help! Please read the Military Skills Translator to access the tool.

The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce.

Disaster Service Worker: Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.