Medical Front Office

Front Desk Specialist Mental Health Clinic | Oklahoma

Pay: Competitive $18

Schedule: Full-Time | Day Shift | Clinic Hours

Job Type: In-Person | Front Office | Healthcare Support

Front Desk Specialist Mental Health Clinic | Oklahoma Must-Have Requirements

• High School Diploma or equivalent required
• Minimum 1 year healthcare or medical office experience (within last 3 years)
• Experience with direct patient interaction required
• Ability to type at least 30 WPM
• Strong computer and data entry skills
• Experience with multi-line phone systems
• Ability to maintain confidentiality (HIPAA compliant environments)
• Professional communication and customer service skills

Front Desk Specialist Mental Health Clinic | Oklahoma Position Summary

We are seeking a personable and professional Front Desk Specialist to support a leading community mental health organization. This role provides front office and telephone support, client engagement, and administrative assistance in a fast-paced behavioral health environment serving individuals and families in need of mental health and addiction services.

Front Desk Specialist Mental Health Clinic | Oklahoma Essential Duties & Responsibilities

• Manage multi-line phone system and direct calls appropriately
• Perform front desk operations including check-in and check-out
• Greet and assist clients, families, and visitors professionally
• Support client intake and general administrative tasks
• Maintain accurate records and data entry in systems
• Provide excellent customer service in high-stress situations
• Assist with scheduling and coordination of services
• Maintain confidentiality of all patient and agency information
• Support communication between staff, clients, and providers

Front Desk Specialist Mental Health Clinic | Oklahoma Additional Qualifications

• Experience working with behavioral health or high-need populations preferred
• Ability to work with agitated, mentally ill, or substance-using individuals
• Strong listening and communication skills
• Ability to remain calm and professional under pressure
• Strong organizational skills and attention to detail
• Ability to build positive working relationships with staff and clients

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* Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

* Answer telephones and direct calls to appropriate staff.

* Complete insurance or other claim forms.

* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

* Transmit correspondence or medical records by mail, e-mail, or fax.

* Maintain medical records, technical library, or correspondence files.

* Receive and route messages or documents, such as laboratory results, to appropriate staff.

* Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

* Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

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