HubSpot Administrator I

You' ll work most closely with our sales team, providing direct daily support and acting as their first point of contact for anything HubSpot related. This is an in-person, full-time position for someone who takes genuine ownership of problems and follows them through to resolution. Responsibilities Own the onboarding experience for new hires across Sales, Marketing, and Operations, ensuring each person is set up in HubSpot and confident using the tools relevant to their role. Train and mentor team members on system functionality, workflows, and best practices — both one-on-one and in group sessions. Develop and maintain enablement materials, including role-based setup guides, quick-reference documentation, and training resources teams can self-serve from. Serve as the ongoing resource for user questions, adoption issues, and refresher training as tools and processes evolve. Maintain and continuously improve SOPs as sales and marketing processes change, ensuring documentation stays accurate and actionable. Manage documentation projects end-to-end, from identifying gaps and inconsistencies to drafting, reviewing, and publishing updates. Lead training and communication around process and system changes so teams understand not just what changed, but why. Partner with stakeholders across departments to standardize how work moves through the CRM. Build and maintain recurring reports and dashboards covering pipeline, lead source, rep activity, conversion, and other key sales and marketing metrics. Fulfill ad hoc reporting requests from sales leadership and other stakeholders, translating business questions into clear, accurate reports. Maintain definitions and documentation for key fields, lifecycle stages, and source values so reporting stays consistent and interpretable across teams. Surface insights, not just data — proactively flag trends or anomalies that leadership should be aware of. Own data quality by maintaining custom properties, list segmentation, and pipeline/deal stage configuration. Identify and resolve duplicate, incomplete, or inconsistent records through regular audits and cleanup. Manage day-to-day system configuration and user support, triaging requests and escalating system-level issues appropriately. Support tool integrations between HubSpot and connected platforms, coordinating with the broader systems team as needed. Qualifications 2-3 years of experience in a sales operations, marketing operations, or CRM administration role. Experience with AI tools (e.g., Claude, ChatGPT) and a willingness to apply them to day-to-day work. Proficiency with Microsoft 365 and its surrounding tools (Outlook, Teams, SharePoint, Excel). Solid working knowledge of sales and marketing processes and how they connect. Strong written and verbal communication — able to document clearly and train confidently. Data literacy and comfort working in spreadsheets (Excel) for reporting and analysis. Project management versatility — able to run multiple workstreams simultaneously and drive them to completion. A strong sense of ownership, high attention to detail, and proven problem-solving skills. Experience training or mentoring others. Ability to work full-time, in-person, on-site. Experience with Jira or other project management software. Experience with ZoomInfo or similar sales intelligence platforms. Experience building reports or dashboards in a CRM or BI tool. HubSpot certifications (e.g., HubSpot Marketing, Sales, or Revenue Operations). Benefits Medical, dental, vision, 401(k), paid vacation, paid holidays, and more. Role Highlights Central Role: Sit at the heart of our go-to-market operation, with real ownership over the systems Sales and Marketing depend on. Modern Tools: We use AI platforms actively, including Claude and ChatGPT. You'll be expected to use them — and encouraged to push what's possible. Stability & Scale: Join a global franchise company with 55+ years of success and a growing systems environment. Career Growth: A direct reporting line to the Manager, GTM Systems & Enablement, with room to grow as you demonstrate capability. This is a fully onsite, full-time role, Monday-Friday. You'll work directly with teams across Sales, Marketing, and Operations — providing daily hands-on support, leading training, and keeping the systems behind our go-to-market teams running smoothly. If you're a systems-minded problem-solver who takes ownership, communicates clearly, and enjoys making the teams around you more effective, we want to hear from you. #J-18808-Ljbffr Jani-King International, Inc.