Loan Servicing Associate II

Job Description

Job Description

Position Summary:

Responsible for managing assigned Loan Servicing functions including but not limited to, overseeing internal daily processes and assigned third party vendor relationships. Provides operational, technical and functional expertise in work policies and procedures. Assists in the managing and training junior staff to ensure daily workload is completed accurately. Additionally, plays a crucial part in maintaining and expanding the bank's commitment to delivering exceptional customer service while ensuring compliance and risk management.

Responsible for enhancing the loan servicing departments processes across all lending units. Manages third party relationships based on contractual service level agreements and contractual obligations.

Job Functions:

• Oversee internal daily processes.
• Manages assigned third-party vendor relationships.
• Plays a pivotal role in determining internal process changes and enhanced quality assurance.
• Develops internal key metric indicators to measure work product of staff.
• Help manage and train junior staff.
• Responsible for all compliance and audit requests for assigned areas of responsibility.
• Responsible for all communications with external partners.
• Evaluates and recommends, as needed, process changes to bank partners to ensure bank customers' needs are met.
• Assists as needed, with daily tasks to ensure deadlines are met.
• Must possess a proactive and hands-on approach to work.
• Other duties as assigned.

Additional Functions

• Assist the overall loan servicing team with special projects and duties.
• Provides backup to the loan servicing manager of the department, as needed.
• Assist management with providing internal and external auditors, with gathering files and additional documentation as requested

Education and Experience

• Bachelor's degree
• 5 plus years' experience with a regulated financial services institution or a financial services provider or;
• 5 plus years' experience of lending experience or:
• 5 plus years of loan servicing experience with a regulated financial services provider.

Knowledge, Skills, and Abilities

• Excellent computer skills in a MS Word Suite.
• Excellent oral and written communication skills.
• Ability to read, analyze contractual agreements with third party vendors.
• Ability to effectively present information and respond to inquiries from senior management.
• Ability to write reports and business correspondence.
• Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience.
• Ability to work independently.

Physical Requirements

• Ability to sit for long periods of time.

Working Conditions

• Able to perform duties with moderate sounds in a business setting and people traffic.

Compliance

• It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job , unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.