Senior Account Manager

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and auction houses worldwide. For over four decades, we have provided end-to-end logistics solutions - from secure transport and installation to storage and global shipping - all executed with discretion, precision, and craftsmanship.

As a Senior Account Manager, you will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a critical role in expanding key accounts, mentoring junior team members, and contributing to broader business strategy.

This position is ideal for a highly experienced, commercially driven professional who thrives in a fast-paced, high-touch environment and excels at managing sophisticated client needs.

KEY RESPONSIBILITIES

Strategic Client Leadership

• Serve as the senior point of contact for key and high-value client accounts.
• Build and maintain long-term partnerships, acting as a trusted advisor on logistics strategy.
• Develop deep understanding of client objectives to proactively identify opportunities for growth and enhanced service delivery.
• Lead high-level client meetings, presentations, and business reviews.

Revenue Growth & Account Development

• Own and grow a portfolio of strategic accounts, driving revenue expansion and profitability .
• Identify upselling and cross-selling opportunities across service lines.
• Contribute to new business development through networking, referrals, and industry engagement.
• Support leadership in developing pricing strategies and market positioning.

Project & Operational Oversight

• Oversee the successful execution of complex domestic and international logistics projects from inception to completion.
• Ensure projects meet or exceed expectations in terms of timelines, budgets, and service quality.
• Act as escalation point for complex operational challenges and client issues.
• Coordinate cross-functional teams to ensure seamless delivery across all service areas.

Financial Ownership & Performance Management

• Take full ownership of account financials, including quoting, billing, cost control, and margin optimization .
• Monitor and manage project profitability, making strategic adjustments as needed.
• Achieve and exceed individual and team revenue targets (increased expectations aligned to seniority).
• Provide forecasting, reporting, and insights to senior leadership.

Compliance & Risk Management

• Oversee and ensure accuracy of all compliance and regulatory documentation (CITES, NOAA, U.S. Fish & Wildlife, etc.).
• Act as a subject matter expert on international shipping regulations and risk mitigation.
• Ensure all client deliverables meet legal, insurance, and company standards.

Leadership & Team Development

• Mentor and guide Account Managers and junior team members.
• Share best practices and contribute to team capability building.
• Provide leadership on complex accounts and support team members in resolving challenges.
• Foster a collaborative, high-performance team environment.

Cross-Functional Collaboration

• Partner closely with senior leadership (VPs, Directors, General Manager) on key accounts and strategic initiatives.
• Collaborate with global offices to ensure consistent service excellence.
• Influence internal processes to improve efficiency and client outcomes.

Quality Assurance & Continuous Improvement

• Champion Cadogan Tate's service standards and brand values.
• Analyze client feedback and implement improvements.
• Lead post-project reviews to drive operational excellence and innovation.

General Responsibilities

• Comply with all company policies, procedures, and Health & Safety regulations.
• Act at all times in the best interests of Cadogan Tate and its clients.
• Represent the company as a senior ambassador in all professional interactions.

SKills

• Bachelor's degree or equivalent experience.
• Minimum 7-10+ years of account management experience within fine art logistics, auction houses, design, or luxury services.
• Proven success in managing large, complex, and high-revenue client portfolios.
• Strong commercial acumen with demonstrated experience driving revenue growth and margin improvement.
• Advanced knowledge of logistics operations, import/export compliance, and pricing strategy.
• Exceptional leadership, communication, and negotiation skills.
• Experience mentoring or managing junior team members.
• Proficiency in Microsoft Office; experience with HubSpot and Moveware is advantageous. (training will be provided)