Express Service Advisor At Ford of Clermont

Job Description

Job Description

In addition to competitive pay, we offer our associates the following benefits:

· Health insurance, Dental insurance, Vision, Life, Disability insurance

· 401(k) with company match

· Paid time off

· Professional work environment, with job training and advancement opportunities

· Flexible Work schedule

· Employee Discounts

· Growth Opportunities

· Tenure bonus

· Additional income opportunities (monthly)

· Company Trips – Awards

RESPONSIBILITIES:

· Greets all customers promptly; provides timely professional service.

· Check customer in with Tablet / Ipad

· Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

· Estimates cost and completion time/settles customer accounts.

· Communicates with customer about status of work (Phone, Text, Video and Email)

· Coordinates activities to ensure repair work is fixed right the first time and completed on time.

· Communicates efficiently with the technicians

· Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

· Meets or exceeds goals for add-on sales.

· Delivers the right car in perfect condition every time.

· Identifies repeat customers/first time customer and treats them accordingly.

· Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

· Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

· Documents repair order changes.

· Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.

· Promptly addresses and resolves customer viewpoint and service follow-up issues.

QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:

· 18 year or older

· Valid Driver’s License

· Willingness and Desire to work with technology (tablet, computer, cell phone)

· Excellent communication skills

· Excellent customer service skills

· Work on your feet (lot of walking back and forth)

· Ability to set and achieve targeted goals

*see hiring manager for details EOE/DFWP