Parts Counter Representative

Parts Counter Sales Representative

The Parts Counter Sales Representative is responsible for providing exceptional customer service, processing parts orders efficiently, and maintaining strong customer relationships. This role plays a vital part in delivering our "Expect More" experience to customers while ensuring that parts transactions are conducted accurately and professionally.

The standard work schedule for this position is Monday through Friday, from 7:30 am to 5:00 pm. However, it's important to be aware that, as an hourly employee, there may be instances when you will be required to work beyond these hours to fulfill the job requirements, leading to overtime pay.

Travel requirements: None

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the responsibilities, experience, proficiencies, and physical demands described below.

Responsibilities:

• Maintain a comprehensive knowledge of all products offered by Ascendum and actively participate in training. Notify management of training needs as necessary.
• Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels, including phone, email, or in-person interactions.
• Handle external and internal parts returns promptly and in accordance with established procedures.
• Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation. Contribute to our "Expect More" experience.
• Develop and maintain strong relationships with customers to enhance their experience and loyalty.
• Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
• Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
• Assist customers with creating Cash on Delivery (COD) and credit accounts by collecting required information and collaborating with the Credit Department as needed.
• Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
• Collect and process payments for Cash on Delivery (COD) orders accurately and promptly.
• File and maintain signed customer order documents, purchase orders, and invoices for record-keeping and reference.
• Review and approve FileBound assignments on a daily basis.
• All other duties as assigned.

Requirements:

• High school diploma or equivalent; additional education or certification is a plus.
• Computer skills: The employee must be proficient with computers and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook.
• High proficiency in customer relationship skills.
• Proven experience in parts management or related field.
• Strong organizational skills.
• Excellent communication and customer service skills.
• Detail-oriented and highly organized.
• Reliable and punctual with a commitment to providing exceptional service.
• Skilled in listening and communicating with others.
• Ability to learn quickly and communicate well both orally and in writing.
• Proven ability to complete work with energy and enthusiasm.

Physical demands: Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, the employee is regularly required to talk or hear.
• The position requires the ability to sit or stand for long periods.
• Ability to operate office equipment such as computers, keyboards, and telephones.
• Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.
• Visual acuity and ability to read and interpret documents. The position requires the ability to occasionally lift up to 30 pounds.

If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.