IT Dispatch Support/Field Support Services - Redmond

IT Support Engineer

Position: IT Support Engineer

Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Location: Kennesaw, GA

Long term contract Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount on 1099 for every time you are called to work on-site. NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.

Hands on experience with ServiceNow.

Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

Ability to lift / move computer equipment weighing up to 50Lbs.

Skilled in desk side support and PC break/fix including basic administration of Windows O/S.