Front Desk/Receptionist - Brookhaven

Job Description

Job Description

BODYROK - Studio Advisor PART TIME or FULL TIME • ATLANTA, GA [MIDTOWN LOCATION]

BODYROK offers high intensity, low impact workouts that will tone, define and sculpt your body and mind in just 45 minutes. BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts to join the team. At BODYROK, we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with prospective, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to deliver the BODYROK Service Promise: contribute to running a clean, friendly, and well-maintained studio and execute the team member basics of being on time and complying with the dress code.

This is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete—no limits, no thresholds: just unlimited commissions.

Responsibilities:

Sales

• Generate new business via in-person and email interactions; Connect with existing and potential members to identify sales opportunities that align with their needs
• Promote specials such as member promotions, class pack deals, and the referral program
• Successfully attain personal sales revenue targets
• Reconcile and report all incoming and outgoing transitions
• Promote and sell merchandise

Customer Service

• Provide the highest level of customer service possible when communicating and interacting with guests
• Ensure proper check-in procedures are followed; Greet all incoming members and guests, thank guests for coming as they exit
• Tour potential members through the studio and introduce guests to the facility, equipment, services, and amenities
• Monitor incoming emails / chats and provide timely and accurate responses to inquiries
• Handle member service issues such as: change of address, electronic funds setup or change, and questions regarding billing and payments
• Follow up with members that have enrolled to ensure we are exceeding expectations

Operations

• Keep a clean and orderly studio by maintaining common areas, bathrooms, changing rooms, towels/laundry, and trash
• Perform hourly bathroom and studio checks; Perform daily deep cleans of studio
• Keep the front desk area and entryway clutter-free, orderly and clean
• Update Supply Request Log and Maintenance Log (depending on the issue)

Qualifications:

• 1-2 years of customer service or sales experience preferred; Fitness or retail a plus
• 1-2 years of MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance-based culture
• Excellent customer service skills and ability to keep calm under pressure
• Knowledge of sales practices and techniques
• Basic computer skills
• Strong communication skills in both oral and written
• Friendly, warm, compassionate, and welcoming personality; Easy to talk to and comfortable around new people
• Independent self-starter with the ability to initiate tasks and perform duties without direction/micromanagement
• Reliable and hardworking, with an excellent ability to multitask
• Team player with a positive, can-do attitude
• Strong organization skills and detail-oriented
• Comfortable operating in a fast paced, dynamic work environment

Certifications / Educational Requirements:

• High School Diploma or GED required

Physical Requirements: 

• In this role you will occasionally sit, stand, walk, kneel, and reach with hands and arms
• Ability to lift and move up to 25 lbs

Work Environment: 

• While performing the duties of this job, you will be regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Benefits:

• Flexible working schedule
• Free drop-in classes, discounted membership, and other class / retail perks
• Opportunities for growth as part of the Atlanta BODYROK team

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.