Regional Operations Manager

Job TitleApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.Job DescriptionSalary: $140,000.00 - $192,500.00Location: Boise,ID, Hillsboro,OR, Santa Clara,CAKey Responsibilities:Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.Ensures customer satisfaction with Company service and system performance.Interviews, hires, and trains customer engineers as necessary to support regional businessEnsures employee satisfaction through:communication of business progress and all related action.setting goals and controlling achievements.establishing training and career development plans.Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.Achieves guaranteed up time and other parameters as sold to customersPromotes quality improvement processes to:reduce cycle timedrive continuous improvement of technical performanceempower the work force.Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissionsFunctional Knowledge:Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job familiesBusiness Expertise:Applies in-depth understanding of how own discipline integrates within the segment/functionLeadership:Manages multiple related teams, sets organizational priorities and allocates resourcesProblem Solving:Identifies and resolves complex technical, operational and organizational problemsImpact:Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plansGuided by business unit, department or sub-functional business plansInterpersonal Skills:Influences others internally and externally, including senior managementPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.Responsible for building a strong team that delivers world class service to regional customers in North America.Additional Information:Time Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 20% of the TimeRelocation Eligible: YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.