Bilingual Japanese Customer Service Representative

Work Schedule We are seeking candidates who are flexible and available to work a full‑time schedule of 40 hours per week. Shifts are 8 hours in length and may be scheduled anytime Monday through Sunday between the hours of 7:30 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required. Training 16 weeks from 8:00 a.m. – 4:30 p.m. EST (16 weeks with 100% attendance required). Responsibilities Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Performs required training to understand how to use tools available to recall necessary information. Required Qualifications 1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. High-speed internet with the ability to hardwire via ethernet from cable modem to PC. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. Japanese bi‑lingual, must pass a written and verbal assessment. Preferred Qualifications Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology. 1+ year of experience in a call center setting, specifically related to inbound calls. Strong communication skills (oral and written). Strong analytical and problem‑solving skills. Active listening proficiency. Ability to be receptive to feedback and to embrace continuous improvement. Positive attitude and strong interpersonal skills. Ability to display empathy towards customers' needs and concerns. Desire to contribute to building a positive team spirit. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is $17.00 – $31.30. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Equal Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr