Sales Support Specialist

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Location: Port St. Lucie, FL (On-site)
Schedule: Monday - Friday, Full-Time

We are looking for a proactive, detail-oriented Sales Support Specialist to join our team in Port St. Lucie. In this role, you will be the backbone of our sales operations-engaging directly with prospective and current clients, optimizing communication workflows, and ensuring every customer enjoys a seamless experience from first contact onward. This is a high-visibility position for someone who thrives on organization, genuinely enjoys connecting with people, and knows how to make a CRM system work smarter, not harder.

Key Responsibilities

• Inquiry Management: Promptly respond to incoming customer inquiries regarding product details, specifications, and pricing, ensuring every interaction reflects our brand's professionalism and responsiveness.
• CRM Ownership: Serve as a power user of our CRM system-accurately logging interactions, updating contact and deal records in real time, and ensuring the sales team always has clean, reliable data to work from.
• CRM Automation & Optimization: Build, refine, and maintain automated workflows within the CRM (e.g., follow-up sequences, lead routing, task reminders, pipeline stage triggers) to reduce manual work and keep no lead or client falling through the cracks.
• Workflow & Communication: Create, implement, and maintain effective email response templates and sequences to streamline and standardize customer communication.
• Customer Journey Tracking: Monitor and map client touchpoints across the entire sales cycle within the CRM, ensuring all customer needs are consistently identified, tracked, and met.
• Pipeline Support: Assist the sales team with administrative coordination, data entry, order processing, and reporting on pipeline health and activity metrics as needed.
• Cross-Team Collaboration: Partner closely with sales, marketing, and customer service teams to ensure CRM data and communication workflows support broader business goals.

Requirements & Qualifications

• CRM Proficiency (Required): Demonstrated hands-on experience navigating, updating, and maintaining Customer Relationship Management software daily-this is a core, non-negotiable function of the role, not a nice-to-have.
• CRM Automation Experience: Prior experience configuring or setting up automations within a CRM platform (such as automated email sequences, workflow triggers, task assignments, or lead scoring) is strongly preferred and will set candidates apart.
• Interpersonal & Communication Skills: Exceptional written and verbal communication skills paired with genuinely strong interpersonal skills-someone who builds rapport easily, listens well, and maintains a professional, customer-first tone in every interaction.
• Detail-Oriented & Organized: Comfortable managing multiple client touchpoints, records, and follow-ups simultaneously without letting details slip.
• Tech-Savvy: High comfort level learning and operating modern business software, email platforms, and digital tools beyond the CRM.
• Team Player: Ability to work collaboratively with sales, marketing, and support colleagues in a fast-paced environment.
• Location: Reliable transportation and availability to work on-site at our Port St. Lucie office Monday through Friday.

Compensation: $18.00 - $20.00 per hour


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