Library Associate

Salary: $43,452.00 - $63,917.00 Annually
Location : Hemphill Branch Library 2301 W Vandalia Rd, Greensboro, NC
Job Type: Active Full-Time
Job Number: 05484
Department: Libraries
Division: Hemphill Branch
Opening Date: 08/11/2026
Closing Date: 8/25/2026 11:59 PM Eastern


Description
Shape Community Learning: Join Us as a Library Associate!
Compensation and Benefits:
Hiring Salary Range : $43,452 - $ 46,998. Full Salary Range : $43,452- $63,917


annually, depending on qualifications.
Benefits Statement: You can learn more about the benefits that the City of Greensboro offers by visiting City of Greensboro Benefits.
Work ScheduleVarious: work hours during branch open hours, seven days a week on a rotating schedule. .

The Greensboro Public Library (GPL), part of the City of Greensboro's Libraries/Museum Department, comprises eight library locations and the Greensboro History Museum. We pride ourselves on delivering quality customer experiences, nurturing relationships, and curating rich print and digital collections to make meaningful, measurable, and desirable differences in the lives of our customers and the community.

Why You'll Love Working With Us:

Working at GPL means being part of a dynamic team dedicated to community enrichment and lifelong learning. We foster a collaborative and inclusive work environment that values creativity, diversity, and innovation.

About the Role:

The Library Associate position serves the community with exceptional customer service skills and must be tech savvy with excellent technical support skills to enhance our library services. This position contributes to the implementation of library programming and services. This individual provides broad-based support by working at the public service desk assisting the public, engaging with colleagues and supporting staff members.
Specific duties include reference assistance by finding answers to questions, helping customers use physical and online resources, and providing readers' advisory services. The Library Associate may also assist in collection development through assessing the quality of the collection as well as processing and repairing items. Tasks also include shelf maintenance by shelving and straightening library materials.
The Library Associate will open and close the facility on specified days, nights, and weekends and works with other location staff ensuring that the library environment is conducive for excellent customer experiences (i.e. reporting equipment problems, leaks, outages, etc. to Manager, supervisor and others as required). Additionally, the Library Associate is expected to serve as a system-wide library resource on nights and weekends and assist other library staff in proper implementation of library and city policies and procedures, i.e. circulation and registration, computer use, cash handling, and behavior guidelines.
This opportunity to join the Greensboro Public Library as a Library Associate may be for you if you possess:
• The ability to work collaboratively with supervisor, coworkers and the community.
• The ability to provide excellent customer and public service that model the Library's BEYOND principles of being proactive, engaging, determined to make a difference, owning our actions, nurturing relationships and delivering quality experiences.
The Greensboro Public Library reserves the right to transfer employees to other library locations as required by service needs. Employees of the City of Greensboro are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the City's four core values of honesty, integrity, stewardship, and respect. The physical duties of the job include standing, walking, reaching, stooping, climbing, lifting, or pushing approximately 40 lbs. This employee must be able to work the required hours, including assigned weekends. This employee must also maintain a reliable means of contact (i.e. home or cellular telephone).
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Qualifications
What You Bring:

Minimum Qualifications:

• Bachelor's Degree with 1-3 years of customer service experience in a public library or retail environment
• Customer service experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Experience using cash registers, copiers, and printers

Preferred Qualifications:

• Previous library experience using Integrated Library Systems (ILS) such as Wise, Horizon, Evergreen, or SiriDynix

Ready to Lead?
If you are a proactive, engaging individual determined to make a difference, we encourage you to apply. Join us in delivering quality experiences and nurturing relationships within our community.
01


What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. All Education/Degrees must also be reflected in the Education section of your employment application.

• Not Applicable
• Some High School Education
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• Juris Doctorate

02


How many years of experience do you possess providing customer service in a library or retail environment? **Experience must also be reflected in the Work History/ Employment section of your employment application.**

• No experience
• Less than 1 year experience
• 1 year experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

03


"Clearly" describe (company name, job duties, etc.) your experience providing customer service in a library or retail environment. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
04


Do you have Customer service experience?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

05


"Clearly" describe (company name, job duties, etc.) your customer service experience. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
06


Do you have experience with Microsoft Office i.e. Word, Excel, PowerPoint etc?

• Yes
• No

07


Do you have experience using cash registers, copiers, and printers?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

08


"Clearly" describe (company name, job duties, etc.) your experience using cash registers, copiers, and printers. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
09


Do you have library experience using Integrated Library Systems (ILS) such as Wise, Horizon, Evergreen, or SiriDynix?**Experience must also be reflected in the Work History/ Employment section of your employment application.**

• Yes
• No

10


"Clearly" describe (company name, job duties, etc.) your library experience using Integrated Library Systems (ILS) such as Wise, Horizon, Evergreen, or SiriDynix. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
11


I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I Understand

Required Question