Expat Technology Enablement Partner

Role Description

As the Expat Technology Enablement Partner, you will serve as the primary business owner for the technology platforms and systems that support H&R Block’s Expat business. You will partner closely with Information Technology, vendors, and business stakeholders to ensure Expat systems are stable, effective, and aligned to the needs of clients, tax professionals, and operations. This role is responsible for gathering feedback, defining business requirements, prioritizing enhancements, supporting testing, and helping drive adoption of system improvements that improve the overall client and tax professional experience.

• Serve as the primary business owner for Expat technology platforms and systems
• Partner with Information Technology teams, vendors, and business stakeholders to ensure systems support business needs
• Develop and manage the Expat technology enhancement roadmap, including intake, prioritization, internal/external system integrations, and issue resolution
• Gather feedback from clients, tax professionals, support teams, and business partners to identify opportunities to improve systems, processes, and experiences
• Translate business and user feedback into clear requirements, enhancement requests, and recommended solutions
• Participate in solution design, testing, and user acceptance activities to ensure delivered solutions meet business objectives
• Coordinate implementation planning for technology enhancements and process changes
• Support communication, training, documentation, and adoption of new system capabilities
• Represent the Expat business in technology planning, vendor discussions, and system improvement conversations
• Perform day to day trouble shooting and field support

Qualifications

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• 5 years minimum related work experience
• Experience managing business requirements, technology enhancements, system improvements, or product related work
• Ability to partner effectively with Information Technology, vendors, and cross functional business stakeholders
• Strong communication skills with the ability to translate business needs into clear requirements and action plans
• Experience gathering user feedback and identifying opportunities to improve processes, systems, or experiences
• Ability to prioritize work, manage competing needs, and coordinate activities across multiple partners
• Strong problem solving skills and attention to detail
• Ability to support testing, implementation, documentation, and adoption of new capabilities

Requirements

• Experience with Salesforce and working with tax, financial services, client service, or professional services operations
• Experience supporting technology platforms used by clients, field teams, tax professionals, or operational support teams
• Vendor management or third party system relationship experience
• Experience with user acceptance testing, enhancement roadmaps, or technology release planning
• Familiarity with Expat services, international tax, or specialized tax operations

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Participation in one or more incentive compensation or short-term incentive plans
• Medical and prescription drug coverage for qualifying associates and their eligible dependents
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Automatic enrollment in Business Travel Accident Insurance
• Associate Tax Prep benefit

Company Description

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.

Pay Range

The pay range for this position is $73,400.00 - $110,100.00/Yr. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.