Sales Operations Manager

Job Description

About Uncharted:

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Uncharted is a private community of 4,500+ venture-backed founders, VCs, family offices, and

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talent, convened through year-round events and curated programming. Founded by serial

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entrepreneur Michael Loeb as a support group of sorts for founders, Uncharted focuses on

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relationships and trust. Members gather in intimate, high-touch environments to share ideas,

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close deals, and form deep, enduring partnerships. Our flagship events are the annual

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Uncharted Founder/Funder Summit, Family Office Retreat, and Fame to Fortune Summit (each

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held at Loeb’s 7.5-acre Southampton estate), complemented by monthly dinners, cocktail

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mixers, breakfasts, and special programming in NYC, SF, LA, and beyond.

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Role:

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As Sales Operations Manager , you’ll be the engine behind our partner relationships—leading activations from contract to completion, ensuring every deliverable is met, and creating standout experiences that exceed expectations. You’ll oversee the operational workflows that keep our partnerships running smoothly, from invoicing and tracking KPIs to coordinating timelines and success metrics.

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Working closely with sales, marketing, and operations, you’ll translate partner goals into flawless execution—whether that’s securing the perfect event invite list, weaving their brand into our media channels, or orchestrating seamless programming at the Uncharted Summit. Your role is equal parts strategist, project manager, and relationship builder, ensuring every partner sees measurable ROI and feels like a valued part of the Uncharted community.

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Key responsibilities:

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• Manage all operational functions pertaining to partners
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• Generate and issue invoices
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• Execute on all agreed upon activations/deal terms
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• Track status of all activations/deal terms
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• Communicate both internally and externally to maintain progress on all activations/deal terms
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• Follow (and adjust as needed) SOPs for partner events
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• Work with operations team to ensure all systems are being properly utilized in executing activations for partners
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• Manage the sponsor/prospects/friends list in our database
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• Manage the invitation status of partners for events and work with revenue team to identify the best partners to invite to a given Uncharted event
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• Create and distribute agendas for all external partner meetings
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• Liaise with all Uncharted partners
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• Lead activation meetings for each partner, talking through each deliverable, identifying success metrics, mapping out the necessary timelines, etc.
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• Set clear expectations and set up each activation for success to ensure they are hit
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• Host periodic check in calls to ensure all deliverables are being adequately met and ROI is on track
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• Respond quickly and professionally to inquiries made by partners
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• Identify opportunities to overdeliver for the partner
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• Identify strategic introductions to their ICP
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• Listen for their “must have”s and communicate to sales team when extra attention is needed to provide red carpet service
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• Implement their materials into our newsletter, social media channels, podcast, and any other media branches when permitted by revenue team (note: content is a growing part of our product mix)
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• Work cross-departmentally
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• Partner with sales team to identify and hit per-partner KPIs, and collaborate with marketing and operations as needed for achieving those KPIs
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• Initiate consistent feedback loop between partners and sales team, to continuously improve activations / events and provide intel to drive more revenue
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• Assist in the ideation and development of sales materials for the revenue team (executive summaries of events, designed guest lists, community overviews, etc.)
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Key requirements:

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• 2+ years of experience in sales operations, partner management, or account management, ideally in events, marketing, or a high-growth environment
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• Proven ability to manage multiple projects from planning through execution under tight deadlines and with exceptional attention to detail and organization
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• Excellent written and verbal communication skills for engaging both internal teams and high-level partners
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• Track record of building and maintaining strong partner relationships and delivering “white glove” service
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• Proficiency with CRM and project management tools (e.g., Airtable, Salesforce, Asana, Trello)
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• Comfortable managing contractual deliverables, tracking KPIs, and ensuring measurable ROI
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• Flexible, proactive, and resourceful in fast-paced, high-stakes event environments
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Why Join Uncharted:

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• Opportunity to work in a fast-growing startup with a lean, dynamic team

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• Operate at the center of the venture and private markets ecosystem

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• Build relationships with global brands, top founders, and notable investors

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• Entrepreneurial, fast-moving environment with direct impact on revenue growth

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• Competitive benefits package

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Salary range: $70,000–$90,000 annual base salary, plus performance-based bonus. Actual compensation will depend on experience, skills, and alignment with role responsibilities.