Scheduling Coordinator - Front Desk

Job Description

Job Description

Be the First Smile Our Patients See!

Do you enjoy helping people, staying organized, and creating a welcoming experience? We're looking for a friendly, dependable, and customer-focused Front Desk Scheduling coordinator to join our growing ortho team. In this role, you'll be helping patients feel comfortable while ensuring appointments and schedules run smoothly in our practice.

If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in delivering outstanding customer service, we'd love to meet you!

What You'll Do

As one of the welcoming faces at Miller Orthodontics, you will:

Greet patients warmly and provide an exceptional front desk experience

Answer phones professionally and assist patients with questions and scheduling needs

Schedule and coordinate patient appointments with accuracy and attention to detail

Verify appointment information and obtain necessary authorizations

Prepare and send required medical records and physician orders for scheduled appointments

Help manage patient flow to keep the office running efficiently

Maintain accurate scheduling records and communicate scheduling updates with providers and team members

Keep the reception area organized, welcoming, and professional

Collaborate with physicians and teammates to resolve scheduling questions and ensure excellent patient care follow-thru

Participate in ongoing training and professional development

Why You'll Love Working With Us

We believe our team members deserve great benefits and opportunities to grow. In addition to competitive hourly pay, we offer:

Monthly bonus opportunities

Medical, Dental, and Vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Additional voluntary benefits

Benefits begin on your first day of employment for eligible team members

Successful candidates will have:

Outstanding customer service and interpersonal skills

A warm, friendly, and compassionate personality

Strong communication skills, both written and verbal

Excellent organizational and multitasking abilities

High attention to detail and accuracy

Dependability and a strong work ethic

Professional appearance and demeanor

Comfortable using Microsoft Office and web-based applications

Excellent telephone etiquette and confidence speaking with patients

Ability to remain calm and efficient in a busy office environment

Qualifications

High school diploma or equivalent required

1–3 years of experience in a receptionist, front desk, customer service, medical office, or administrative support role preferred

Orthodontic experience appreciated but not required

Why You'll Be Successful

This position is perfect for someone who has experience as a receptionist, retail customer service representative, or office coordinator and enjoys building positive relationships with people every day.

Join a team that values compassion, teamwork, professionalism, and exceptional service. We look forward to welcoming someone who will help create a positive experience for every patient who walks through our doors.