Call Center Representative

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a nonprofit healthcare organization is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland. About The Job: Serve as a Participant Advocate, assisting members with benefits, eligibility, claims, enrollment, and other healthcare plan inquiries Research and resolve participant concerns while providing compassionate, professional customer service Collaborate with internal teams, providers, vendors, unions, and employers to support participants and resolve issues Maintain accurate documentation and assist with enrollment, disability, and other participant-related processes About You: High School Diploma required 1+ year of receptionist, scheduler, or customer service experience required Healthcare, insurance, or TPA experience preferred Typing speed of 40+ WPM Strong communication, customer service, and problem-solving skills Proficient in Microsoft Office Dependable, detail-oriented, and passionate about helping others About The Position: Start Date: 9/8 Hourly Pay: $29/hr Hourly Pay Conversion: $30-$33/hr Fully onsite Schedule: Monday-Friday, 8:00 AM - 5:00 PM Must be comfortable with a potential 10:00 AM - 7:00 PM shift upon conversion Reliable transportation required Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM) #J-18808-Ljbffr