RN - Clinical Services Liaison - Outpatient & Home Infusion

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job introduces the full scope of services offered to clinical staff. Ensures the ongoing updates and education for referral sources. Responsible for the successful clinical coordination of care from the referral source into the home setting. Provides and utilizes clinical expertise and skills to assist referral sources and/or patients with: identification of appropriate candidates for home infusion or home health care, identification of the patients or caregivers ability to provide care, patient education and training regarding therapy and supplies. Assumes responsibility for clarifying expectations of care in the home, medication connection at the hospital/facility in order to expedite the discharge into the home setting as needed. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education Required – Registered Nurse Diploma Preferred – Bachelor’s degree in Nursing Work Experience Required – 3 years of Nursing experience Preferred - Prior nursing experience in an Outpatient & Home Infusion setting Certifications Required – Current RN License in the state of practice Basic Life Support (BLS) from the American Heart Association Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information.

Effective verbal and written communication skills and the ability to present information clearly and professionally.

Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

Strong interpersonal skills.

Knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.

Ability to work with frequent interruptions and changes in priorities.

Must be able to work in stressful situations, while remaining objective and professional.

Job Duties Develops and maintains core therapy and service line admissions through positive referral source relationships.

Recognizes opportunities for expanding business opportunities with current referral sources/business associates with leadership.

Evaluates current and future clinical and service needs for new and existing accounts.

Coordinates in-services and continuing education programs for referral sources and their support staff.

Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices, etc.) to facilitate the coordination of care for new patient referrals.

Coordinates and communicates all discharge planning activities for new patient referrals appropriate personnel and referral sources.

Attends and participates in appropriate office meetings, sales meetings, training programs, regional and national trade shows (prn), and conventions (prn) as directed by leader.

Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10-20 pounds of force to move objects; occasionally up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.