Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate is organized, responsive, and comfortable managing detailed order activity while maintaining a high standard of accuracy in a fast-paced environment.

Responsibilities:
• Coordinate quote requests with the appropriate internal team and share complete project details to support timely and accurate pricing.
• Serve as a central point of contact for customers, sales staff, and internal departments by answering questions and providing updates throughout the order lifecycle.
• Support project activity across product lines, including participation in kickoff discussions and ongoing coordination with stakeholders.
• Oversee customer account records and related administrative documentation to ensure information remains accurate and accessible.
• Process orders from entry through follow-up with strong attention to timing, completeness, and accuracy.
• Collect required deposits or payments when applicable and assist with related account inquiries.
• Prepare and release order tickets within established deadlines, including time-sensitive console orders.
• Maintain customer-facing and internal order records by uploading documents to portals, updating shared files, revising shipping dates, and communicating changes in lead times or shipment schedules.
• Perform stock availability checks, issue shipment notifications for direct orders, and handle post-order requests such as account-specific program support and follow-up service needs.• At least 1 year of experience in customer service, order processing, or a related support role.
• Strong written and verbal communication skills with the ability to work effectively with customers, sales teams, and internal departments.
• Proficiency with computers and business systems, including order entry platforms, customer portals, and shared documentation tools.
• Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced setting.
• High level of accuracy when handling order details, account information, and transactional records.
• Ability to work independently while showing sound judgment, professionalism, and a methodical approach to daily tasks.
• Experience in manufacturing, sales support, account inquiries, payment posting, quoting, or call handling is preferred.
• Familiarity with customer service platforms such as Zendesk is a plus.