Customer Care Representative I

Customer Care Representative I Anticipated End Date: 2026-10-31 Anticipated Job Posting End Date: 10/31/2026 Virtual : This role enables associates to work virtually full-time, except for required inperson training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law Work Schedule : Mondays to Fridays; 8AM - 4:30PM MST The Customer Care Representative I will be responsible for successfully completing the required basic training and performing basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. How you will make an impact Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / emails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Conducts outbound calls in the ZipDrug business area. Multi-tasks across calls, texts, facsimiles, and electronic queues while simultaneously taking notes and speaking to customers. Maintains focus during extended periods of sitting and handles multiple tasks in a fast-paced, high-pressure environment. Communicates effectively verbally and in writing, both virtually and in person. Demonstrates attention to detail, critical thinking, and problem-solving skills. Demonstrates empathy and persistence to resolve caller issues completely. Uses digital tools and platforms to enhance productivity and minimize manual efforts. Works a structured schedule with occasional overtime or flexibility based on business needs, including working from the office as necessary. Performs other duties as assigned. Minimum Requirements Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences 2 - 3 years Healthcare experience 2 - 3 years Call center experience Bilingual Strong oral, written and interpersonal communication skills. Problem-solving skills. Facilitation skills. Analytical skills. Salary and Location For candidates working in person or virtually in the below locations, the salary* range for this specific position is $17.69 to $26.53 / hr. Location: Colorado Benefits In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. Salary Range Note * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Comp #J-18808-Ljbffr