Strategic Account Manager

Strategic Account Manager

Build Strong Customer Partnerships. Drive Growth. Make an Impact.

General Summary

This is a high-impact role for a relationship-driven professional who thrives at the intersection of customer engagement business strategy and operational excellence.

As an Account Manager you will develop and strengthen relationships with both new and existing customers through personalized interaction and strategic partnership. Your primary focus will be identifying opportunities that support profitable growth while ensuring PCC Schlosser remains a valued partner on critical customer programs.

Serving as the primary customer contact and account manager you will collaborate closely with customers and internal teams across Engineering Quality Manufacturing and Operations to identify sales opportunities resolve challenges and develop strategies that maximize market share customer satisfaction and long-term profitability.

Essential Job Functions

Customer Growth & Business Development

• Identify new product and process opportunities and develop pricing strategies to secure new business and drive profitable growth.
• Interface with customer purchasing and engineering organizations to gather market intelligence regarding competitors industry activity quality matters and commercial opportunities.
• Coordinate with PCC and customer Engineering Quality Manufacturing and other functional teams to support the development of new customer programs and business opportunities.
• Prepare customer proposals and support new business pursuits.

Account Management & Customer Support

• Serve as a key liaison between customers and PCC Schlosser regarding production schedules commitments and delivery performance.
• Attend customer meetings and provide timely communication and status updates.
• Function as the contract administrator for customer-related issues including delivery concerns accounts receivable matters purchase order changes and other account activities.
• Build strong customer relationships through proactive communication responsiveness and problem-solving.

Operational Coordination

• Assist in resolving master scheduling and customer requirement conflicts including scrap replacements schedule changes and customer rescheduling requests.
• Maintain alignment between backlog requirements and production commitments.
• Continuously monitor sales and operations planning activities master schedules customer order backlogs and manufacturing capacity to identify trends risks forecast variances and changing customer needs.
• Expedite parts and coordinate resources as necessary to support customer requirements and business objectives.

Engineering & Change Management

• Review engineering changes and tooling rework requests with plant personnel to identify impacts and maximize profitability.
• Collaborate with internal teams to evaluate customer requirements and implement effective solutions.

Strategic Planning & Market Intelligence

• Collect and provide market and customer intelligence to support forecasting long-term planning and business strategy development.
• Monitor market trends and customer activity to help position PCC Schlosser for future growth opportunities.

Additional Responsibilities

• Perform other related duties and special projects assigned.

Knowledge Skills and Abilities

Were looking for a professional who combines strong business acumen with excellent relationship-building and organizational skills.

Required Qualifications

• Background in sales marketing account management or a related field preferably within a technical or manufacturing environment.
• Excellent written and verbal communication skills with the ability to effectively interact with all levels of customers and internal stakeholders.
• Strong critical-thinking analytical and problem-solving abilities.
• Proficiency in Microsoft Excel Word PowerPoint and Outlook.
• Advanced MS Excel skills strongly preferred.
• Ability to gather analyze and interpret market information to support forecasting and strategic planning.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service.
• Willingness and ability to travel as business needs require (minimal travel expected).

Preferred Qualifications

• Working knowledge of the aerospace industry.
• Understanding of investment casting processes and manufacturing operations.

Education & Experience

• Bachelors degree in Business Marketing Engineering or a related technical discipline; or

An equivalent combination of education and relevant experience.

• Minimum of two years of experience in account management sales customer relations manufacturing aerospace or a comparable business environment.

Physical Requirements

• Ability to communicate effectively in person by phone and through written correspondence.
• Ability to operate standard office equipment including a personal computer keyboard telephone and related technology.

Why Join PCC Schlosser

At PCC Schlosser youll have the opportunity to make a meaningful impact by working directly with customers supporting critical aerospace programs and helping drive long-term business growth. Youll collaborate with experienced professionals across multiple disciplines while building relationships solving complex challenges and contributing to the success of our customers and our organization.

Note: The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

PCC Schlosser is an Equal Opportunity Employer.

Required Experience:

IC