Program Director

A LITTLE ABOUT US:

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. 

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities. 

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence. 

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. 

Join our nationwide family and let us help you achieve your unique goals and dreams. 

WE OFFER:

• Work Environment: Onsite in Kokomo, Peru or Logansport
• Team Culture: A supportive team culture fostering adaptability, continuous learning and innovation. Focus on work-life balance for a fulfilling and sustainable career.
• Work Schedule: Monday through Friday 8 AM - 5 PM EST. Must have a flexible schedule with the ability to be on call when needed. This includes weekends and odd hours
• Travel Requirement: Approximately 50% travel throughout Kokomo, Peru and Logansport
• Retirement Plan: 401(k) plan with up to 3% employer match after one year of service
• Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
• Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks: National Brand Discounts, Employee Referral Program and Employee Assistance Program
• Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.
• Mileage Reimbursement: $0.45 cents per mile
• Paid training, onboarding, and ongoing professional development opportunities

Job Description

As the  Program Director  you will have oversight and be responsible for coordinating and managing the overall assigned program or programs (residential and/or day program) in relation to individuals with developmental disabilities (IDD).  This position is a mixture of both direct care and supervisory duties.

WHAT YOU GET TO DO:

• Team Leadership & Staff Development: Oversee personnel management across assigned programs, ensuring staff complete required orientation, ongoing training, and development needed to perform successfully in their roles.
• Program Oversight & Service Delivery: Monitor all aspects of program operations, including the development and implementation of individual goals, service plans, and person-centered supports.
• Operational Management: Provide oversight of the day-to-day operations of assigned programs, ensuring services are organized, consistent, and aligned with organizational expectations.
• Clinical & Medical Coordination: Help ensure medical needs, healthcare supports, and related program responsibilities are appropriately coordinated and carried out through site leadership.
• Financial Oversight: Monitor program-related financial responsibilities and support effective use of resources across assigned locations.
• Facility & Maintenance Oversight: Ensure homes and program sites are appropriately maintained by guiding site leaders and addressing operational or maintenance concerns as they arise.
• Leadership Through Delegation: Guide and direct designated site leaders to ensure accountability, follow-through, and consistent management across programs.

Qualifications

MUST HAVE:

• Education:  Bachelor’s degree in human services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 1+ years of experience within residential IDD/DD services, group homes, or community-based programs required.
• Leadership Experience: 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams preferred.
• Decision Making Skills:  Must demonstrate good decision-making, time management and communication skills, and be responsible, mature, and flexible.
• Technical Skills:  Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation:  Valid driver’s license with a driving record that meets agency insurance requirements.

NICE TO HAVE:

• Industry Expertise : Experience supporting or working in residential IDD/DD programs.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Staff Development : Experience mentoring direct support staff or supporting operational growth initiatives.
• Operational Insight : Budgeting, financial oversight, or performance management experience.

Additional Information

SKILLS CRITICAL FOR SUCCESS:

• Leadership & Staff Development: Effectively lead DSPs, Lead DSPs, and other frontline staff through coaching, accountability, training, and ongoing development.
• Communication & Relationship Building: Clearly communicate expectations, policy changes, performance concerns, and care needs while building strong relationships with staff, individuals served, guardians, and interdisciplinary teams.
• Problem-Solving & Decision-Making: Quickly assess staffing concerns, behavioral issues, incidents, scheduling gaps, and operational challenges and determine appropriate next steps.
• Prioritization & Time Management: Balance staffing, site visits, documentation, meetings, scheduling, incidents, training, and administrative responsibilities in a fast-paced residential environment.
• Regulatory Compliance & Documentation: Maintain strong knowledge of Medicaid waiver requirements, ISP/BSP expectations, incident reporting, medication procedures, licensing standards, and required documentation while keeping programs audit-ready.
• Staffing & Scheduling: Build and maintain effective schedules, respond to call-offs, monitor overtime, and ensure each home has appropriate staffing coverage based on individual needs.
• Person-Centered Care: Ensure services are aligned with each individual’s goals, preferences, rights, health needs, ISP/BSP, and desired level of independence.
• Hands-On Program Oversight: Maintain a regular presence in the homes, complete site visits, observe service delivery, support staff, and step in when needed to ensure quality care.
• Accountability & Follow-Through: Set clear expectations, address concerns promptly, complete corrective actions, and ensure commitments and required follow-up are completed.
• Budget & Resource Awareness: Understand program budgets, staffing utilization, overtime, household expenses, and available resources while maintaining quality of care and operational stability.

WHY YOU'LL LOVE THIS ROLE:

You’ll love this role if you enjoy being close to the action and making a direct impact on both the individuals served and the staff supporting them. As a Program Director, you’ll have the opportunity to lead a team, strengthen day-to-day operations, and help create safe, supportive, and person-centered homes. This role is a great fit for someone who enjoys variety, relationship building, problem-solving, and hands-on leadership. You’ll be able to see the impact of your work every day through the growth of your staff and the outcomes of the individuals you support.

IMPORTANT INFORMATION: 

Dungarvin, Compass, Cambrian are equal opportunity employers. 

9/17

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