Desktop Support Technician III
Trident Consulting
Trident Consulting is seeking a Desktop Support Technician III for one of our client in Aliso Viejo CA (Onsite)
Role: Desktop Support Technician IIILocation: Aliso Viejo CA
Type: Contract
Rate: $36/hr on w2 The IT Desktop Support Technician III provides hands-on technical support manages IT assets and owns onboarding/offboarding for both onsite and remote employees. This role requires a customer-focused mindset strong troubleshooting skills and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability security and scalability while supporting ongoing IT projects and operational improvements.
Requirements Responsibilities
- Develop training materials and procedures or train users in the proper use of hardware or software.
- Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.
- Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
- Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
- Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Assist with onboarding of new employees.
- Make recommendations for hardware and software for the organization.
- Perform desktop and laptop system deployments including hardware and software configuration.
- Provide regular updates on the status of tickets open issues and projects.
- Perform troubleshooting of supported desktop operation systems and applications.
- High School diploma or equivalent experience is required.
- Bachelors degree preferred.
- Minimum of 2-5 years of related experience.
- Advanced experience with Windows macOS and enterprise IT environments.
- Experience supporting Active Directory Entra ID and Office 365 environments.
- Able to plan and prioritize workload with minimal supervision.
- Excellent customer service skills.
Required Experience:
IC
Vacancy posted 5 days ago
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