COMMUNITY ASSOCIATION MANAGER

Community Association Manager

Job Category: Association Management Requisition Number: COMMU002570

Full-Time On-site Brentwood, CA at Vineyards at Marsh Creek Reporting To: General Manager Status: Exempt, Full-Time Salary: $77,000 - $82,000/Annually DOE

Description

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

The Association Manager is responsible for partnering with the Vineyards at Marsh Creek General Manager, Customer Support Specialist, the Association Board of Directors (Board), and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, taking a proactive approach to maintenance, financial forecasting, and overall community business management. This is a leadership position that requires a strong commitment to delivering exceptional customer experience while balancing the needs of many stakeholders.

Job Duties and Responsibilities: Manage a large-scale resort style community onsite that includes 1065 single family homes, and a wide range of community and recreational facilities. Accountable to client requests and tasks, maintains visibility and communication with internal and external partners to ensure they meet the goals established by the Board for relevance, budget, and quality of service. Manage large-scale projects, and legal deadlines for the Association. Serve as primary point of contact for the Design Review and Finance Committees in coordination with the General Manager and Customer Support Specialist. Perform periodic physical site inspections or visits as needed to oversee projects, condition of common areas, or membership compliance with Association use restrictions and operating rules. Oversee all aspects of membership compliance (violation letters, hearings, fines & communication). Oversee documentation of all Board-approved policies, rules, and regulations Assist Board and homeowners with problem resolution. Review and submit requests for vendor bids and contracted services. Provide oversight of contracted work to ensure compliance with Association guidelines, including office equipment, patrol services and street sweeping. Attend association meetings, including, but not limited to: Board Meetings, Annual Meetings, Finance & Design Review Committee meetings, Candidates Forum, and special Town Hall meetings, as required. Prepare Board packets, agendas, calendars and mass emails in preparation for scheduled and unscheduled meetings. Communicate in-person, by telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner. Coordinate with legal counsel regarding matters affecting the Association. Review and code invoices for payment, issue check requests for reimbursement/other expenses, review budget and financial reports for reclassification of expenses and/or areas of concerns, and work with accounting staff to address Board questions and concerns. Maintain current knowledge of governing documents, applicable state regulations, and local ordinances. Other duties and special projects as assigned.

Qualifications: High School Diploma (or equivalent) At least (1) year of experience as a Community Manager handling the duties and responsibilities specified above Solid knowledge of Microsoft Outlook, Excel, and Word Strong leadership abilities and comfort with public speaking (small and large groups) Ability to meet deadlines and address time-sensitive issues Ability to manage workflow amid shifting priorities Superior multi-tasking skills Willing to learn Company process and procedures, and learn/use proprietary software Work independently, with little oversight, and with accountability to General Manager for the end result achieved Adaptable and dependable with a solid attendance record Strong written and verbal communication skills Ability to provide conflict resolution to personality challenges that may arise with Board members or homeowners in a calm manner Must be a team player Demonstrate a positive attitude Professional and respectful demeanor with all internal and external customers at all times

Essential Functions: Use standard office equipment, including computer, multiple web-based applications, smartphone, copier/scanner, etc. Be stationary for periods of time Travel to and from offsite locations

Special Position Requirements: Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

Schedule & Travel: Monday-Friday from approx. 8:00 am 4:30 pm, some overtime required This position may require occasional long hours to meet business needs (including weekends)

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.