Housing Assistant

Salary : $43,532.94 - $58,338.38 Annually
Location : Sacramento, CA
Job Type: Full-Time
Job Number: 1587
Department: Housing Authority
Division: HCV
Opening Date: 08/27/2026
Closing Date: 9/17/2026 5:00 PM Pacific


Description


Sacramento Housing and Redevelopment Agency (SHRA) is looking for an exceptional Housing Assistant to provide housing services clerical support and quality customer service.

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• $200 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

Classification: Represented by AFSCME

Supplemental Questions: Please answer all supplemental questions fully and completely. Candidates who respond with "see resume" may be disqualified.

Examination: Only up to 100 candidates may be invited to the written examination. Only up to 16 who pass the written examination will be invited to the oral exam. Both the written and the oral must be passed in order to be placed on the eligible list for this classification.
Essential Areas of Responsibility


Most desirable characteristics: strong computer experience, organizational skills, attention to detail, customer service, ability to multi-task and demonstrate task completion, good work attendance.

Education & Experience

Education
High School graduate or GED required. AA degree preferred.

Experience
Two years experience in data entry, basic Word, math, and customer service required.

Highly Desirable Skills
Strong computer experience, organizational skills, attention to detail, customer service, ability to multi-task and demonstrate task completion, good work attendance.

Job Duties & Responsibilities

Client Service
• Implement the departments Mission Statement in all aspects of customer contact
• Receive applications and interview new and continuing participants
• Explain policies and procedures and conduct orientations and briefing sessions for prospective participants
• Answer telephone and respond to inquiries regarding Housing Authority services
• Take information for pre-applications over the phone
• Determine new and continued eligibility for all housing program participants

Operations
• Assist Technical Specialist - Housing Authority
• Process paperwork for housing subsidy programs
• Calculate tenant financial responsibility
• Maintain waiting list and waiting pool
• Prepare forms to verify participant income and deductions
• Review participant applications, records and reports to check for completeness and accuracy Schedule inspections, interviews, orientations and briefing appointments
• Update active case files

Financial Records
• Prepare purchase requisitions and financial reports
• Receive fees, charges and payments on debts to the Housing Authority

General Office
• Gather information and prepare routine reports
• Generate notices and prepare for mailing
• Type letters and other material from rough drafts, margin notes or verbal instructions
• Compose routine correspondence
• Post a variety of information into computer system
• Maintain inventory and order supplies
• Update training and procedure manuals
• Prepare leases and contracts
• Perform other general office duties such as route mail, make photocopies, etc.
OTHER DUTIES :


All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.

SHRA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.
In addition to being a part of an influential organization in the Sacramento community, classifications in Unit 5 - AFSCME are eligible for many great benefits. Some of these benefits include:

• 12 paid holidays plus 3 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 12 sick days per year
• Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• CalPERS Pension Retirement
• $10,000 life insurance
• Downtown parking subsidy of $175/month (eligible classifications)
• Tuition reimbursement up to $5,250 per year
• Professional Development opportunities

Retirement benefits:
Employees who retire with SHRA are eligible for the following CalPERS benefits.

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

Additional benefits:

• Bilingual certified staff receive an additional 5% each pay period once they have been tersted and certified as a bilingual resource.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.

01


Responses to these Supplemental Questions must be submitted with your application materials. A resume, letter, application, etc., will not be accepted in lieu of responses to these questions. Failure to provide a complete response to any of these required questions will eliminate you from further consideration. Your response to these questions is an integral part of the application process. Please indicate that you have read and understand the requirements for the supplemental questions.

• Yes
• No

02


What is your highest level of education?

• No High School Diploma or GED
• High School Diploma or GED
• Some College
• AA Degree
• Bachelor's Degree

03


Do you have a minimum of two (2) years experience in data entry, basic Word, math, and customer service?

• No, I have less than two (2) years of related experience
• Yes, I have 2 - 4 years of related experience
• Yes, I have more than 5 years of related experience

04


What is your experience using Microsoft Office, including Word, Excel, Outlook, and other Microsoft programs?

• No experience - I have not used Microsoft Office in a work or educational setting.
• Limited experience - I have basic familiarity with Microsoft Office and have used some programs occasionally.
• Moderate experience - I have regularly used Microsoft Office programs such as Word, Excel, and Outlook to perform routine work tasks.
• Extensive experience - I have frequently used Microsoft Office programs, including Word, Excel, and Outlook, to complete a variety of administrative, data entry, recordkeeping, and communication tasks.
• Advanced experience - I have extensive professional experience using Microsoft Office and regularly use advanced features/functions to manage data, create documents and reports, organize information, and improve efficiency.

05


What is your experience with data entry and maintaining accurate records?

• No experience - I have not performed data entry or maintained records in a work or educational setting.
• Limited experience - I have performed basic data entry and recordkeeping occasionally, with limited responsibility for reviewing information for accuracy.
• Moderate experience - I have regularly entered, updated, organized, and maintained records, while reviewing information for completeness and accuracy.
• Extensive experience - I have frequently performed data entry and maintained a high volume of paper and electronic records, verified information for accuracy, corrected discrepancies, and ensured records remained current and organized.
• Advanced experience - I have extensive professional experience managing detailed records and high-volume data entry, including verifying information against source documents, identifying and correcting errors, maintaining confidentiality, and ensuring data integrity.

06


What is your professional experience providing customer service directly to the public in an in-person setting?

• I do not have any related experience
• I have 1 - 2 years related experience
• I have 3 - 4 years related experience
• I have 5 - 6 years related experience
• I have more than 7 years related experience

07


What is your professional experience explaining policies, procedures, programs, or services to members of the public and responding to their questions?

• I do not have any related experience
• I have 1 - 2 years related experience
• I have 3 - 4 years related experience
• I have 5 - 6 years related experience
• I have more than 7 years related experience

08


Describe your top 3 skills that makes you a good candidate for the Housing Assistant job as you understand it.
Required Question