Account Manager - Brokerage

JOB SUMMARY:

Develop sales plans to acquire new customers on an on-going basis, solicit shipments from customers as needed, maintain and manage on-going sales pipeline while utilizing customer relationship management tools, provide necessary information to team members about new customers through the on-boarding process. Maintain and achieve sales goals through a clear and directed sales plan.

ESSENTIAL FUNCTIONS:

• Outbound phone calls and visits to new potential shippers and carriers in order to achieve the objectives of the agreed upon sales plan.
• Develops personal sales plans. Engages in on-going training to better develop sales skills.
• Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
• Analyzes bids and responds to requests for quotes.
• Searches customer records using company CRM system and provides necessary information and or reports to sales manager and team members.
• Sets daily, weekly and monthly sales goals and achieves goals.
• Maintains accurate notes and sales activity in the company CRM system.
• Keeps operational teams informed as to new customers and provides details to operational teams as to the requirements and needs of each new customer on-boarded.
• Responds to customers' requests via telephone or email, using personal computer when necessary.
• Has extensive knowledge of services offered, pricing, delivery and transit times, various telemarketing skills, and similar data, as required.

ADDITIONAL RESPONSIBILITIES:

• Travels to customer locations as needed.
• Completes shippers request for quotes (RFQ) as needed.
• Performs other allied duties as assigned by supervisor.

Compensation details: 50000-57799 Yearly Salary

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