Operations Manager (Sunday-Wednesday Night Shift)

Job Description

Job Description

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website:

This is a full time role and will work on-site at our warehouse in Las Vegas, NV. The schedule is Sunday-Wednesday 7pm-5:30am. 

Essential Duties and Responsibilities

• Oversee shift management and their teams of 100 workers total; oversee management staff of 2-4
• Assist in operations by working with General Manager and Operations Manager on other shifts
• Pre-shift meeting with management team to plan for shift
• Responsible for ensuring that shift meets production goals and direct/indirect labor targets
• Send out shift report showing how the shift was executed along with details communicating why the team was able/not able to achieve its goal
• Provide guidance and support to supervisors with respect to personnel, quality, and safety
• Resolve employee relations matters and conflicts working with HR to develop sustainable solutions
• Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated
• Facilitate open communication between 1st and 2nd shift and between departments on shift to ensure teamwork to achieve common goal
• Promote a positive work environment through excellent verbal communication, listening, and promoting company standards
• Create and implement a daily shift planner to ensure maximum efficiency and proper coverage for all departments
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality
• Coordinate distribution activities to obtain optimum utilization of human resources, warehouse management system and equipment
• Help contributors understand and connect to our vision, mission, strategy and business priorities
• Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
• Overtime during peak periods

Qualifications

• At least 5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
• Minimum of 1-2 years of operations experience in a warehouse/distribution, logistics environment
• Must be able to display effective communication to associate, management and executive staff members
• Prior experience creating and executing a shift plan
• Understanding of basic math and excel formulas
• Understands how important process control is to the business
• Flexible- Embraces Change
• Problem Solver
• Familiar with Warehouse Management Software to track and solve problems with orders
• Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
• Previous experience/knowledge of Workday preferred
• Ability to maintain confidentiality
• Ability to follow procedure, practice sound judgment and practice a fair and consistent management style

Physical Demands

• Able to stand/walk for up to 8-12 hours
• Able to push/pull, bend, lift, stretch and reach both below the waist and above the head
• Ability to lift up to 50 lbs

Benefits

• Medical PPO and HSA with employer match plan options
• Dental, Vision, STD, Supplemental Insurance plans 
• Company Paid LTD and Life Insurance
• 401K match - Match 100% up to 3%, and 50% from 3.1% - 5%
• 4 weeks of PTO, accrued semi-monthly
• 8 company paid holidays
• Paid bereavement 
• Stocked marketplace with late-night meal options 
• Product Giveaways

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.