Stage - Customer Support IA

Mirakl Internship: Customer Support & Training

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

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Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You'll be part of our Customer Support & Training team led by Alice, Manager Customer Training, based in Bordeaux. The team consists of around ten professionals including Support Engineers, Product Content specialists, and Training Project managers covering a worldwide scope. Together, you'll be empowering Mirakl's customers and internal teams through world-class training content and knowledge management.

As an intern, you'll work closely with the Training and Product content teams to create and design educational materials that enable users to get the most out of Mirakl's platform.

Your Impact

• Design and produce engaging content across multiple formats (video, e-learning, written documentation) in collaboration with Training and Product Content teams, utilizing tools like Guidde, Mindsmith, Veed, Paligo, and Confluence
• Structure and optimize diverse content sources to feed our Digital Agent, organizing content architecture and metadata to enable intelligent self-service and autonomous issue resolution for users
• Identify training requirements and content gaps by engaging with internal teams and external users, proposing actionable solutions to improve discoverability and effectiveness
• Leverage AI-driven analytics to track learner engagement, measure content performance, and adapt materials dynamically based on user interactions and data insights
• Work closely with Product experts, Technical teams, and Customer Success to ensure content remains accurate, relevant, and up-to-date across all knowledge sources

What You'll Bring to the Role

Experience:

• Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field
• Experience in video production, multimedia content creation, or technical documentation writing is a plus
• Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously

Skills:

• Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies
• Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents
• Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities
• Creativity and user-centricity with strong focus on learning impact
• Excellent communication and collaboration skills

Tools Used

• Guidde
• Mindsmith
• Veed
• Paligo
• Confluence

Languages

• French: Native or fluent (required)
• English: B2 minimum (required)

Our Hiring Process

We warmly encourage you to apply to this role, even if you think you're not an exact match.

1. Manual screening of your CV by a recruiter and then an AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.
2. Intro call with the recruiter to get to know each other, discuss your experience, and answer your questions about Mirakl
3. Two interviews where you'll meet your future manager Alice and colleagues. You'll discover the STAR method and structured interviews
4. Welcome to Mirakl!

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.

Additional Information

• Contract Type: Internship
• Location: Paris
• Possible partial remote