Fitness Attendant

Job Description

Job Description

Under general supervision, this position will oversee proper use and program activity of facilities. The Fitness Attendant ensures compliance of established rules and procedures for the use of the facilities. Provides customer service to registered participants, class instructors, and the general public. Opens facilities for scheduled programs. The Fitness Attendant may be required to perform light custodial tasks such as emptying trash containers, picking up litter, restroom check, sweeping floors and other duties as assigned.

SKILLS AND KNOWLEDGE REQUIRED

• A basic understanding of sports.
• An understanding and concern for safety in regard to facilities, equipment, rules, and procedures.
• Understanding of recreation philosophy as it relates to sports.
• Ability to communicate effectively, both verbally and in writing.
• Highly proficient in areas related to customer service.
• Able to work with minimal direction and supervision.

GENERAL DUTIES AND RESPONSIBILITIES

• Ability to work independently.
• Maintain an appropriate appearance for meeting with the public.
• Greeting and welcoming members and guests as they enter the gym.
• Checking-in members and verifying membership status.
• Answering phone calls and responding to inquiries.
• Maintaining a clean and organized front desk area.
• Assisting members with questions or concerns regarding gym equipment, classes, or services.
• Providing tours of the gym facility to potential new members and explaining membership options and benefits.
• Ensuring the safety and security of the gym by monitoring access to the facility and enforcing safety protocols.
• Process paperwork accurately.
• Organize information and prepare facilities.
• Perform physical aspects of assigned duties including lifting, carrying and moving equipment.
• Communicate with supervisor regarding problems or concerns.
• Other related duties as required.

FITNESS ZONE SPECIFIC DUTIES AND RESPONSIBILITIES

• Assisting with administrative tasks, such as data entry, filing, and recordkeeping.
• Assisting with marketing initiatives by promoting gym services, events, and specials to current and potential members.
• Provide backup when staffing issues arise.
• Staying updated on Mindbody processes to provide accurate and helpful information to members.
• Assisting with membership registrations, cancellations, suspensions and updating member information in the system (including troubleshooting membership issues).
• Handling transactions, including processing membership fees, retail sales, and payments for additional services.

HOURS/SCHEDULE

This part time position has flexible hours during the mornings, afternoons, evenings – for both weekdays and weekends.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma / GED required plus two years of experience; college degree in related field with experience and/or training preferred.

Language Skills

Ability to read, analyze, and interpret general business manuals, professional journals, technical, procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50  pounds or more. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.