Escalation Fastlane Specialist

What you’ll do Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships. Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments. Anticipate client needs and proactively offer support. Coordinate with internal teams (e.g., GTM, sales, support, GBT, risk, product, technical teams) to ensure seamless service delivery. Oversee onboarding, implementation, and ongoing support processes. Ensure clients receive high-priority support and timely resolutions to issues. Act as an advocate for VIP clients within the organization to influence product development and service improvements. Identify and flag potential risks on VIP accounts for retention or satisfaction. Seek opportunities to enhance account management processes. Participate in training and development to improve skills and knowledge. Identify opportunities for upselling, cross-selling, and renewals. Who you are Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships. Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments. Anticipate client needs and proactively offer support. Coordinate with internal teams (e.g., GTM, sales, support, GBT, risk, product, technical teams) to ensure seamless service delivery. Oversee onboarding, implementation, and ongoing support processes. Ensure clients receive high-priority support and timely resolutions to issues. Act as an advocate for VIP clients within the organization to influence product development and service improvements. Identify and flag potential risks on VIP accounts for retention or satisfaction. Seek opportunities to enhance account management processes. Participate in training and development to improve skills and knowledge. Identify opportunities for upselling, cross-selling, and renewals. The Payoneer Ways of Working Act as our customer’s partner on the inside. Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve. Always striving for a higher standard than our last. Build each other up. Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis. #J-18808-Ljbffr Payoneer Inc.