National Accounts Technical FER

Overview Technical Field Equipment Rep is responsible for principal equipment management. This individual will utilize both internal and external processes to verify equipment quality in the field and take necessary actions to remedy all equipment deficiencies to obtain high customer satisfaction. This person will be responsible for multiple concurrent projects and work with various departments and external organizations to meet project objectives and deadlines. The position reports to the NA National Account FER Technical Lead. Responsibilities Point of contact for technical troubleshooting for National Account Field Equipment team. Work with the NA National Accounts FER Technical Lead and National Account sales team on targeted strategic initiatives to improve technical support. Assist the NA National Accounts FER Technical Lead and FER Leads with field campaigns. Participate in National Account update meetings and quality resolution meetings. Communicate systemic quality issues to the NA National Accounts FER Technical Lead and FER organization. Align with the NA National Accounts FER Technical Lead and FER Leads to drive cost avoidance initiatives. Assist with communication plan for the FER group to utilize. Assist FER leadership with developing installation training sessions. Organize VOCs with the quality team. Recommend additional product design improvements focused on reducing the opportunity for contractor error. Work with cross‑functional teams and FER Technical Lead on continuous improvement projects involving large scale rollouts. Assist Krack sales group with their field support needs: field report entry, order parts, coordination of contractors, and communication with FER Leads. Qualifications Bachelor’s Degree with 8 years of relevant experience OR high school diploma with 12 years of relevant experience. Refrigeration and electrical technical skills. Experience working with national accounts preferred. Clearly demonstrated ability to lead, facilitate, organize, and motivate multiple people toward an identified goal. Demonstrated ability to identify and champion projects through to completion. Excellent interpersonal and persuasion skills, verbal and written. Experience with team processes and facilitation. Ability to train and mentor others. Benefits Health Benefits – medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. Voluntary Benefits – life, accident, critical illness, disability, legal, identity theft, and pet insurance. Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting. Paid Time-Off Benefits – paid time off, stewardship and parental leave. Educational Assistance – tuition reimbursement for job‑related courses after six months of service. Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition and tobacco cessation. Benefits are available to eligible employees starting on the first day of the month following their start date. Eligibility may vary by employment status. Equal Employment Opportunity Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. #J-18808-Ljbffr Hussmann