Community Outreach Driver - Mobile & Street Medicine

Community Outreach Driver

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

The required work schedule for this position is:

This is a union eligible position.

The schedule for this position is: Monday-Friday 8:00am-4:30pm

HealthRIGHT 360's Mobile and Street Medicine program delivers comprehensive, high-quality medical care and social services to individuals experiencing homelessness in San Francisco. Rooted in the mission to "go to the people", the program offers services directly to patientson the street, in encampments, or via a fully equipped mobile medical van. The program operates as an extension of our Integrated Care Center (ICC), expanding the reach of our services beyond the clinic walls. This new and rapidly growing initiative is committed to providing low-barrier, trauma-informed, and person-centered care in the environments where people live. Our multidisciplinary team prioritizes trust, continuity, and access while delivering compassionate, dignified, and high-quality services to some of the city's most underserved populations.

The Community Outreach Driver is a key member of the mobile medicine team, responsible for supporting community outreach, harm reduction, and transportation services. This role involves working as part of a multidisciplinary team to engage individuals experiencing homelessness and connect them to essential medical and social services aimed at improving health and quality of life. The Community Outreach Driver will operate the mobile medical van, provide safe transportation for the outreach team, and support team safety in the field. Additionally, this role includes direct engagement with clients, offering harm reduction education and supplies, and assisting with basic case management tasks in collaboration with the case managers. As a trusted presence in the community, the Outreach Driver also serves as a "street guide," helping the team navigate encampments and other field settings effectively and respectfully.

Key Responsibilities

Transportation & Vehicle Maintenance:

• Retrieve the mobile medical van from the Treasure Island vehicle storage facility each morning and deliver it to the designated clinical site; return the van to storage at the end of each workday.
• Prepare the mobile medical van for daily clinical operations, ensuring equipment and supplies are ready for use.
• Safely transport team members using the mobile medical van or other company vehicles, adhering to all applicable federal and state traffic laws.
• Safely transport clients in company vehicles when needed, following all legal and organizational transportation protocols.
• Perform routine vehicle maintenance checks, including daily inspections and refueling, and replenish fluids such as oil and windshield washer fluid as necessary.
• Coordinate scheduling and transportation of the mobile medical van and other assigned vehicles to mechanics for routine service or repairs.
• Maintain the cleanliness and professional appearance of all assigned vehicle interior and exterior, on a regular basis.
• Monitor and maintain up-to-date parking permits for the mobile medical van, ensuring compliance with city regulations and appropriate use at both clinical sites and the storage facility.

Outreach and Engagement:

• Conduct outreach to identify and connect with individuals experiencing homelessness, building trust to encourage their participation in healthcare services.
• Provide culturally sensitive health education and information, helping clients understand their health conditions and treatment options.
• Advocate for clients' needs within the healthcare system and community resources, assisting them in navigating complex care systems and accessing essential services.
• Facilitate coordination between healthcare providers, social services, and community resources to ensure clients receive comprehensive and timely care.
• Implement health promotion activities and programs tailored to the needs of the homeless population.
• Treat clients with respect and dignity; interact with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
• Provide some Enhanced Care Management (ECM) case management services when required, including referrals, care coordination, and follow-up support in collaboration with the rest of the team.
• Offer substance use counseling and support to clients as needed, helping them navigate their recovery journey.
• Provide support to clients with mental health needs, assisting them in accessing appropriate services and offering emotional support.
• Support harm reduction practices.
• Distribute essential outreach supplies, including basic needs items such as water, food, and hygiene products, to individuals experiencing homelessness.
• Comply with all health and safety protocols, especially against COVID-19.
• Maintain appropriate staff/client boundaries.

Security and Team Support:

• Work collaboratively with a multidisciplinary team to deliver holistic care.
• Act as a'street guide' for the team, leveraging expertise in navigating both the geographical and social landscapes of different neighborhoods. Ensure safe passage and provide transportation support.
• Maintain vigilance to ensure the safety of the team, intervening when necessary to address any potential risks or issues in a supportive and respectful manner.
• Utilize de-escalation techniques to manage and defuse potentially volatile situations, ensuring the safety and well-being of both clients and team members.
• Respond to medical emergencies including overdoses, in collaboration with the rest of the team.

Administrative:

• Maintain mobile medical van and other assigned vehicles use logs and maintenance.
• Maintain accurate vehicle documentation with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluation requirements.
• Documents care promptly according to charting protocols and clinic policies in the electronic medical record (EMR).
• Maintain accurate and timely records of patient outreach attempts and visits, with geolocation, in a shared spreadsheet.
• Organize outreach items and harm reduction supplies in the office or warehouse, keeping track of inventory and identifying needs for replenishment.
• Attend and participate in team meetings and case conferences.
• Attend training courses and conferences assigned by the Director.
• Complete all assigned training in a timely manner.

Qualifications

Education, Certification, and Experience:

• High school diploma or equivalent accreditation required.
• BLS or CPR & first aid certification.
• Valid California Class C driver's license, access to registered and insured transportation, and a clean driving record.
• Must meet HealthRIGHT 360's motor vehicle record (MVR) standards.
• At least 2 years of experience in community health, outreach, or a related field, with experience working with homeless or vulnerable populations is highly desirable.
• Experience and comfortability driving large vehicles (RV-size).

Desired:

• Valid California Class A or B driver's license.
• Bilingual in Spanish.
• AOD registration or certification is strongly preferred.
• Peer Specialist Certification or Substance Use Disorder Counselor certification is a plus.
• Professional driving experience desired.
• Experience providing counseling and support to individuals with substance use disorders (SUD) preferred.
• Personal lived experience with homelessness, substance use, or involvement in the justice system is highly valued and considered an asset preferred.

Physical Requirements:

In an 8-hr workday, employee is required to perform work:

Sitting - 3 - Hrs

Standing - 2 - Hrs

Walking - 3 - Hrs

Driving - Frequently

• Must complete background check and Livescan.
• Covid-19 vaccine and booster is required for this position. Exemptions are not accepted.