Customer Support Specialist Medical Clerk

Job Description

Job Description

Position Summary

The Medical Clerk / Front Desk serves as the first point of contact for patients in a healthcare setting. This role is responsible for providing exceptional customer service while managing administrative and clerical tasks that support daily clinical operations. The Medical Clerk ensures efficient patient flow, accurate documentation, and compliance with healthcare regulations.

Key Responsibilities

• Greet and assist patients in a courteous and professional manner
• Address client requests related to pharmacological management care.
• If prescription refills are requested, verify in client's chart that refills are available. If so, contact the pharmacy to confirm and then contact the client to inform them that the refill(s) are available at the pharmacy for pick up.
• Once refills have been approved by the prescriber and sent to the pharmacy, MA/LPN/RN will alert Med Clerk to inform the client that the script is available for pick up at the pharmacy.
• Complete Prior Authorizations for insurance.
• If no client refills are available in the chart or the client is expressing concerns regarding possible side effects, contact the MA/LPN/RN assigned to the prescriber to address with the prescriber
• Once MA/LPN/RN has addressed the side effects with the prescriber and has information for the client, MA/LPN/RN will respond to the client directly
• Schedule, confirm, and manage patient appointments
• Verify patient demographics, insurance information, and identification
• Check patients in and out, collecting copayments and required forms
• Maintain accurate and confidential patient records in electronic medical record (EMR) systems
• Answer phone calls, route inquiries, and take messages as needed
• Coordinate communication between patients, providers, and clinical staff
• Process referrals, authorizations, and basic billing paperwork when applicable
• Maintain a clean, organized, and welcoming front desk area
• Comply with HIPAA and healthcare privacy regulations at all times

Required Qualifications

• High school diploma or GED (required)
• Previous experience in a medical office preferred
• Experience as a Medical Assistant preferred
• Basic knowledge of medical terminology and healthcare workflows
• Proficiency in computer systems, including EMR/EHR software and Microsoft Office
• Strong communication, organizational, and multitasking skills
• Ability to handle confidential information with discretion and professionalism

Skills and Competencies

• Customer service and interpersonal skills
• Attention to detail and accuracy
• Time management and prioritization
• Problem-solving and adaptability in a fast-paced environment
• Professional phone etiquette

Work Environment

• Primarily sedentary with frequent interaction with patients and staff
• May require standing, sitting, or light lifting at times