Receptionist /Concierge

Job Description

Job Description

Description:

Clubhouse Receptionist

Windstar on Naples Bay is seeking an energetic, outgoing self-starter to work the front reception area for a member-only club. This is a highly visible position within the club and is the first point of contact for Members, so a genuine sense of wanting to help people is a must. The qualifying candidate should be a polished, professional, customer service-oriented individual. We offer competitive wages and benefits and a great team environment!

POSITION SUMMARY AND RESPONSIBILITIES :

· Answers phone and provides information or refers callers to others.

· Greets Members, guests, vendors, salespeople, general “walk-ins”, and internal associates by providing front-line information, direction, and assistance.

· Distribution and organization of incoming/and outgoing mail. Delivers all department their mail daily.

· Distributes a variety of internal Club communications collateral such as flyers, menus, reports, surveys, letters/mailings, special event programs, signage, digital signage, and other member correspondence as needed.

· Takes all dining and function reservations for the members and assists them with online reservations.

· Performs clerical duties, including typing, filing, copying, faxing, laminating, scanning, and composing correspondence for both management and members.

· Tracks usage of office supplies and requests orders before supplies run out.

· Will be relied upon to assist throughout the club as needed or assigned.

REQUIREMENTS:

· One of the most important requirements is that you must be ENERGETIC, FRIENDLY, ACCOMMODATING, PERSONABLE, and able to multitask!

· Minimum 2 years of office/administrative experience required, with a High School diploma or equivalent.

· Excellent written and verbal communication skills with the ability to effectively work with all levels of Club management, staff, members, and prospective members.

· Highly proficient in Canva and Microsoft Office. Knowledge of social media, website updating, and Jonas software is preferred.

· Completeness and accuracy in all works.

· Qualifying candidates must have/maintain a professional appearance.

· Customer service and hospitality background preferred.

Compensation Package includes competitive hourly pay commensurate with experience, medical & dental benefits, paid vacation, PTO, 401K, and a great working environment with a cooperative team of inspired professionals. Windstar on Naples Bay is an EEOC company and a Drug Free Workplace.