LN Venues, Restaurant Manager - House of Blues Orlando

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. It sells over 620 million tickets annually, promotes more than 50,000 events each year for nearly 7,000 artists in 40+ countries, and delivers strategic music marketing programs. Responsibilities Ensure a comfortable atmosphere in room (lighting, temperature, music volume, cleanliness and line of sight). Ensure that standards regarding staff uniforms, quality of service/food, timeliness of food, and guest relations are met. Assist and support restaurant staff in any of their job functions as needed. Conduct daily pre‑shifts in an upbeat and motivational manner. Conduct informative and motivational pre‑shifts. Direct interaction with trainers/Blues Buster and trainees. Conduct 100% table visits. Ensure that service is up to HOB standards. Assist in perceiving and troubleshooting potential problems. Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift. Responsible for bank and adherence to HOB cash handling policy. Assist in filling “change” requests from bartenders and servers. Maintain HOB safety and sanitation standards. Assist other employees and departments as needed. Perform daily liquor pulls for bar staff. Log nightly sales and operational issues in Manager Log Book, either manually or online. Monitor the labor cost of the shift, paying close attention to overtime. Accurate accounting close‑out of special events. Checking accuracy of labor system at the end of the shift. Maintain reservations. Oversee parties/special events in the rooms. Provide guidance in executing outstanding guest service while following the House of Blues implemented Steps of Service. Conduct performance counseling and ensure discipline procedures follow all HOB guidelines. Recruitment and training of hourly staff members. Develop strategies to generate and enhance revenue. Required Qualifications Responsible Alcohol Awareness Training Certification or equivalent. Ability to work late hours. 3 years supervisory experience in a high‑volume restaurant/music hall environment. Working knowledge of restaurant operations. Entry‑level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint). Skill in leadership, guest relations, decision making and staff schedule maintenance. Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem‑solve, delegate, follow‑up, communicate and diffuse potentially volatile situations with tact. High school diploma. Preferred Qualifications Point of Sales knowledge, preferably MICROS. Some college or college degree. Physical Demands / Working Environment Fast‑paced, loud and stressful environment. Position requires extended periods of prolonged standing and working on your feet. Benefits & Perks Health Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA). Yourself Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. Wealth 401(k) program with company match, stock reimbursement program. Family New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support. Career Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. Others Volunteer time off, crowdfunding match. Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act. We also afford equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr Live Nation