Security Monitoring Specialist (I, II)

Select how often (in days) to receive an alert: Create Alert PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. General Purpose Monitor and respond to physical security events across access control, intrusion detection, and video management systems within a 24/7/365 Security Operations Center. Analyze and assess alerts in real time, taking appropriate action to resolve, elevate, or coordinate response in accordance with established procedures and regulatory requirements. Maintain situational awareness across monitored facilities while ensuring timely, accurate documentation of all activities. The Security Monitoring Specialist applies critical thinking, sound judgment, and strong communication skills to support effective incident response and continuity of operations in a team-oriented environment. Responsibilities Monitor physical security systems, including access control, intrusion detection, and video management systems, to detect and respond to security events in real time. Triage and prioritize alarms and alerts based on criticality, risk, and potential impact, ensuring timely and appropriate response actions. Analyze and correlate information across multiple systems (e.g., badge activity, video feeds, alarms) to validate events and determine appropriate response or escalation. Execute established incident response procedures, including escalation, notification, coordination, and response support with internal teams, external partners, or emergency services as required. Maintain continuous situational awareness across monitored facilities, proactively identifying anomalies, suspicious behavior, or emerging threats. Document incidents, actions taken, and observations in a timely manner, producing clear, accurate, and audit-ready documentation in accordance with organizational and regulatory standards. Ensure compliance with NERC CIP requirements and other applicable regulations, policies, and procedures in all monitoring, response, and documentation activities. Provide timely and professional communication to stakeholders, including employees, leadership, and external agencies, during routine operations and incidents. Deliver high-quality customer service, assisting with access-related issues, inquiries, and security concerns while maintaining professionalism and discretion. Utilize security systems and tools effectively, maintaining proficiency in access control, intrusion detection, video management, and incident management platforms. Apply critical thinking and sound judgment when assessing ambiguous or complex situations and determining appropriate actions. Collaborate with team members to ensure consistent monitoring, effective incident response, and continuity of operations across shifts. Protect sensitive information by adhering to confidentiality and ethical standards when handling access data, video footage, and incident details. Perform additional responsibilities as assigned. Requirements Associate degree in law enforcement, homeland security, information technology, or a related field; or equivalent combination of education and experience (typically three years of progressive experience). Working knowledge of physical security principles, including access control, video surveillance, alarm monitoring, incident response, and risk mitigation. Working knowledge of NERC CIP standards and their application within a physical security environment, or the ability to quickly acquire this knowledge. Demonstrated ability to work collaboratively as part of a team, contributing to a positive work environment, supporting peers during high-demand situations, and ensuring continuity of operations across shifts. Proficiency in Microsoft Windows and M365 applications (e.g., Outlook, Teams, SharePoint) and the ability to learn and use security monitoring systems such as access control, intrusion detection, video management, and incident management platforms. Strong critical thinking, problem-solving, and situational awareness, with the ability to assess conditions, identify anomalies, and determine appropriate actions in real time. Ability to remain calm and effective under pressure, particularly during high-priority or rapidly evolving incidents. Strong verbal and written communication skills, including clear incident documentation and timely stakeholder updates. Strong customer service skills with the ability to interact professionally with employees, contractors, and external partners. Demonstrated ethical judgment and integrity, including appropriate handling of sensitive information. Ability to prioritize and manage multiple tasks and projects concurrently while maintaining accuracy and adherence to procedures. Availability to work any shift, including nights, weekends, and holidays, in a 24/7/365 environment. Preferences Previous experience working in a physical security operations center or similar environment. Experience in security operations, law enforcement, or military. At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our benefits include: Medical, dental, and vision insurance 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. Additional voluntary benefits, including pet insurance Mass Transit Pass for employees in our Portland and Salt Lake City Offices. Work Life Balance Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union) Paid short-term disability leave and long-term disability insurance Employee Assistance Program supporting mental and emotional wellbeing Primary Location: SALT LAKE CITY Schedule: Monday-Friday, 2300-0700 Hiring Range: $22.36-$30.73 Grade: 10N Hiring Manager: Liesl Schultz Employees must be able to perform the essential functions of the position with or without an accommodation. At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential. It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity. #J-18808-Ljbffr PacifiCorp